Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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💬Hasn't replied to negative reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 31 - 40 of 541 reviews
MA
Regular communication regarding the…
Regular communication regarding the process of a re mortgage.
Date of experience: April 25, 2025
T
Thomas
US
Emily Briers was absolutely amazing…
Emily Briers was absolutely amazing throughout the whole transaction from start to finish. Always picked up the phone and when unavailable gave me a call back within a couple of hours. I asked many questions with me being a first time buyer and Emily always took the time to explain the process if I didn't understand. Overall service was 10/10 and will always go back to Emily if I ever need her in the future. Emily is a massive asset to CDPL!
Date of experience: April 15, 2025
E
Emma
US
I used Conveyancing direct services for…
I used Conveyancing direct services for the purchase of an auction property and had a deadline of 56 days to complete. I cannot recommend this company enough. Victoria-Louise gave excellent customer service from start to finish. She was always ready to answer any questions I had and constantly reassured me and kept me up to date with the process. We completed within the time period and I am over the moon. Thanks so much Victoria, you are a diamond!
Date of experience: April 13, 2025
WG
Rowan Walthorne, excellent...…
Rowan Walthorne was incredibly efficient, great communication throughout the process which was very much appreciated
Date of experience: April 9, 2025
c
customer
US
I recently completed a remortgage with…
I recently completed a remortgage with the help of Reecee, and I couldn’t be happier with the service I received. From start to finish, Reecee was professional, knowledgeable, and incredibly supportive. Every question I had was answered promptly, and the entire process was made so much smoother thanks to their clear communication and attention to detail.
Date of experience: April 1, 2025
HF
Reece Seymour has helped us with our…
Reece Seymour has helped us with our remortgage and has been super helpful, efficient and meticulous
Date of experience: April 1, 2025
S
Steve
US
Buying a home from outside of the UK
Buying a home can be a stressful experience. Buying a UK home outside of the UK can be fraught with difficulty. Kim and her team made the whole process logical and easy to manage with attention to detail at every point in the process. I wholeheartedly recommend their service. 5 star conveyancing.
Date of experience: March 31, 2025
Pv
Tom Mclaren-Roberts brilliant in…
Tom Mclaren-Roberts brilliant in contact daily. Completed in ten weeks and before the dead line, absolutely brilliant. Top company.
Date of experience: March 28, 2025
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