Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 361 - 370 of 541 reviews
TA
Absolutely delighted to work with these…
Absolutely delighted to work with these solicitors. As we were first time buyers and didn’t know anything but they helped us with everything from start to the completion date. Highly recommended!!!
Date of experience: August 2, 2021
TM
Great experience using Conveyancing…
Great experience using Conveyancing Direct for our house sale and purchase. Christian Wehko was friendly and helpful, keeping us up to date throughout. He was always easy to get a hold of either by phone call or email and I would happily use him again in future. He pushed things along nicely and made sure we completed before the end of June which was important to us.
Date of experience: July 17, 2021
AG
Did Not Even Inform Us Of Completion
Used due to poor experience of solicitors in the past but Conveyancing Direct were worse. No communication until the end, other than to say our case handler had changed 3 times. Forms could not be filled in online and the promise to send back my Power of Attorney quickly was not fulfilled until chased by 2 emails (both ignored) and a follow up telephone call. Finally on completion day we heard nothing at all. Not expensive but I couldn’t possibly recommend.
Date of experience: July 11, 2021
RH
Fantastic service from Christian Wehko
Fantastic service from Christian Wehko. He was professional and efficient all the way. Everything was clearly explained and I was kept updated at all times. My emails were answered promptly and phoned me back when he was unavailable. Although we encountered a few issues along the way he managed to complete the sale of my house within 4 weeks. I couldn't be happier. Many thanks Christian! Would definitely recommend.
Date of experience: June 30, 2021
AA
5 star service
I used CD for my sale and purchase, Amy Hedger and Victoria Neesam have been amazing from start to finish. Communication has been good and very efficient throughout the process. Highly recommend
Date of experience: June 28, 2021
SD
Excellent professional service from…Conveyancing Direct
Excellent professional service from start to finish. I was kept informed of progress every step of the way. Queries were resolved quickly. Excellent service highly recommended
Date of experience: June 27, 2021
K
Kat
US
Lack of communication
At the start, the process seemed to go well but then I found it extremely difficult to get hold of the person in charge of my case. I left numerous requests for call-backs which were never responded to and I ended up having to contact the management company directly to request information. There was a 2 week period where I was requesting callbacks almost daily with no reply. I was very disappointed with the lack of communication I received. I was also informed by my estate agent that the buyer of my property was able to contact my solicitor and received some information during a time where I was struggling to speak to anyone which I found quite concerning. However, when the case was passed on to a new individual it progressed rapidly and with much better communication, so the issue may have just been with that individual and not the company as a whole. Additionally, the turnaround time for the whole process was just over 3 months.
Date of experience: June 22, 2021
AT
An absolute shower of ****
An absolute shower of **** and I'm sure the positive reviews are all fake. Delay after delay, none responsive on the phone or email! SIX months in and they now decide to do the searches!!! WHAT? due to their incompetence I'm at risk of losing my new home and I'll be 5k worse off because I'll now have to pay stamp duty. AVOID
Date of experience: June 22, 2021
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