Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 351 - 360 of 541 reviews
MS
Worst company ever!
Worst company ever!! There is no communication at all. Unless you chase them you hear nothing. Our case handler has changed due to staff shortage. Vicky in the beginning was amazing. Then passed to Tia.... never new anyone so busy! She is never available. Got more chance of chatting to the queen! Andrew the team leader... also now involved in our case. Still not helpful. 10 weeks down the line and still no update or exchange date planned. Do not use this company!!
HR
Where do I start with these…
Where do I start with these professionals?! I usually don't write reviews, however these guys have supported us from the start to finish. Silvana and her team know how to give updates without you having to ask them. The team know how to reassure you with what happens next. These guys have a polite manner via phone and emails. I would definitely recommend Silvana to family and friends. Furthermore, I would use them again in the future. I would like to give Silvana and her team a special thanks once again. Keep up the hard work and professionalism.
LV
I highly recommend Christian Wehko
I highly recommend Christian Wehko. Extremely efficient and very responsive. He was always one step ahead and got us through a very complicated sale. Will use Christian again the future.
AN
Can't recommend this company enough
Can't recommend this company enough. We have just bought our first home and our solicitor Kieran Wilson has been amazing throughout the process. Extremely professional, efficient and very responsive. 5 star service. Couldn't be happier.
GH
Our buyers are regretting using Conveyancing Direct
Our buyers are using this company. The sale was agreed in February but we placed things on hold with our solicitors until we found a property, which we did on mid-June. With no chain above and below us we assumed things would progress well. Both our solicitors and the vendors solicitors acted pretty quickly and we targeted w/c 9th August for exchange as everything was straightforward (no mortgages). However, our purchasers solicitors (Conveyancing Direct) are dragging their feet and our purchasers are regretting they ever engaged them as we are still waiting to exchange.
NW
Excellent customer service during Covid times is rare!
Tara and her team provided an excellent service, keeping me up to date with the house sale. Chasing the relevant solicitors in the chain when necessary. All in all a very good experience. Thank you Tara.
R
Home move
We would like to say a huge thank you to Mr.Kieran Wilson and Conveyancing Direct Ltd for dealing with sale and move of our home. Probably one of the most complicated cases, and it was completed superbly under immense time scale pressure. Once again, many thanks Regards Russ and Sandra Taylor
MF
Top class conveyancing
Top class conveyancing! I would highly recommend. 8 weeks start to finish with a tricky chain. Professional, so efficient , polite and always there! 5 STAR! Thank you Leah and Victoria so much !
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