Conveyancing Direct Property Lawyers
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Lack of communication
At the start, the process seemed to go well but then I found it extremely difficult to get hold of the person in charge of my case. I left numerous requests for call-backs which were never responded to and I ended up having to contact the management company directly to request information. There was a 2 week period where I was requesting callbacks almost daily with no reply. I was very disappointed with the lack of communication I received. I was also informed by my estate agent that the buyer of my property was able to contact my solicitor and received some information during a time where I was struggling to speak to anyone which I found quite concerning. However, when the case was passed on to a new individual it progressed rapidly and with much better communication, so the issue may have just been with that individual and not the company as a whole. Additionally, the turnaround time for the whole process was just over 3 months.