Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 221 - 230 of 541 reviews
AW
Fantastic service from the Manchester…
Fantastic service from the Manchester team at Conveyancing Direct and especially Sim Singh and Fiona Milsom who both helped make the purchase smooth and straightforward. True professionals, clear communication and a competitive price. Thank you.
Date of experience: October 17, 2023
Lw
Superb service from Paul Baldwin-Jones…
Superb service from Paul Baldwin-Jones from start to finish. After several issues with the sellers solicitors, Paul took time to talk us through options, was thorough and understanding and proactive . Without your experience and thorough approach we could be in a much different situation. Thank you
Date of experience: October 13, 2023
S
SF
US
What an absolute joke this company is
What an absolute joke this company is, especially Antoinette domain. We had a cash sale with no chain and it has taken eight months for the sale to go through, with no problems at all, except for the solicitors. None of the staff were helpful, even when you could actually get through, because a lot of the time nobody answered the phone, they never rang back when they said they were going to ring back, the lack of communication was abysmal, begrudge every penny we’ve had to pay this company, absolute joke shop! what a gang of clowns. Minus stars if I could!
Date of experience: October 7, 2023
HS
Worse than useless, no sale completion.
Barely any contact from the conveyancer Dean, no updates and no enthusiasm to get the job done. I think I made more enquiries, phone calls and follow ups than him. I wish I’d read the reviews and not just accepted this company via my sales agent. They failed to acquire the necessary response from the Land Registry, in a timely manner, over 5 weeks of waiting and the application wasn’t even submitted until 2 months after the sale process was first started. They refused to give my mortgage lender a completion date so it has been put it into the hands of the receivers, CDPL have therefore lost my house for me, despite paying on time and in full, every month, for 17yrs! God only knows how much this will now cost me, until the receivers sell it.
Date of experience: October 6, 2023
S
Shannon
US
Emily Briers was my solictor at…
Emily Briers was my solictor at Conveyancing Direct, she was so understanding with my circumstances. Avaliable to answer all my calls, emails and questions, she made me feel at ease throughout the whole process. I couldn't be more thankful for her service, she made my first time purchasing a house not seem so daunting. I highly recommend requesting for Emily Briers when purchasing any property - she will go above and beyond to make the whole process feel like a breeze. Thank you for being so great.
Date of experience: October 5, 2023
D
Debbie
US
I sold my house in Nottingham earlier…
I sold my house in Nottingham earlier this year and although I live in Buckinghamshire thought this might be difficult. I used Amanda Zimba (now Amanda Lesser) who did everything for me I didn't have to leave my home to do this. She was amazing she talked everything through with me so it was easy to understand and do. Would thoroughly recommend her. Thank you.
Date of experience: September 27, 2023
L
Leanne
US
AVOID
Provided by Connells to deal with the straight forward cash sale of my flat .Was told by estate agents around a 4 week turn around at the start, still no completion date 5 and a half months later and have lost the buyer now who wanted a quick sale because of this “ solicitors “…DO NOT USE , they really are useless . At least my solicitor Tariro is anyway. The managers don’t care if you complain either. Complained to legal ombudsman and I never complain about anything.
Date of experience: September 22, 2023
MH
Brilliant service
Had Sarah Stewart as my solicitor, she has been absolutely fantastic! Available whenever I called, paperwork through quick, phone call as soon as received back. House purchase from offer to completion in just over 5 weeks. Read the reviews and am sorry that others have been unlucky not to deal with this lady, cannot fault her, supportive when first property fell through too.
Date of experience: September 16, 2023
K
Kk
US
Sarah and her team was absolutely…
Sarah and her team was absolutely amazing. I cant thank them enough for always going above and beyond to try and get me and my family into our new home. Very professional, honest and supportive throughout the whole buying and selling process. I would definitely recommend. thank you again :-)
Date of experience: September 15, 2023
AJ
!!NEVER USE!
!!NEVER USE!! Incapable of doing a job which they are paid to do!
Date of experience: September 13, 2023
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