Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 191 - 200 of 541 reviews
IR
SARAH EVANS has been very professional
SARAH EVANS has been very professional, friendly, knowledgeable and helpful whilst buying my first house and I'm really happy with the service. Thank you 🤗
Date of experience: December 20, 2023
LW
I have to say my experience with…
I have to say my experience with Coveyancing Direct has been one of the worst in my life to date its your job to know the legalities with regards to my property the only thing i should have information about is the fixtures and fitting and the relevant guarantee's if they are available you do not provide a free service you are being paid and therefore i am your customer and should be treated as such not be made to feel that the reason that process is delayed because i don't have answer's to certain legal questions that is why we pay to when we want to buy and sell are homes saying and i quote you don't know a lot about you property that's why the process is delayed is blaming your customer would a mechanic say to a car owner you don't know much about your car that is why there is a delay in my fixing your car would a customer accept that as a response also you have to understand the sale of a property through a particular estate agency is time sensitive a period of six months and then seller can take their business elsewhere
Date of experience: December 17, 2023
KK
Iam dealing with this unprofessional…AVOID
Iam dealing with this unprofessional now was recommended them by estate agents,Iam a seller of single one bed. No chain no complications email send seems not to be reading properly, the same requests send you you after months even if you replied to them , When you call them you my experience they will tell you as customer ,,I have not got time now ,,been told that on two occasions ,no one deals with your stuff when someone goes on holiday, and emails exchange they done mostly on Monday and Friday to delay your case POOR SERVICE UNPROFESSIONAL TEAM AVOID THIS PEOPLE
Date of experience: December 16, 2023
R
Rachel
US
Leah and Victoria
I had Leah as my solicitor, she was very informative and communication was good. The process did take longer than expected but any queries were answered in detail so I understood the reasons why. Victoria covered in Leah's absence - both were very quick to respond. Although it sometimes felt like things were taking forever, Victoria was always on the other end of the phone/email to let me know where we were with each step of the process. I was happy with the service provided and will use conveyancing direct in the future (providing Leah is my solicitor)!
Date of experience: December 15, 2023
M
Mikkie
US
Think the slowest conveyancing possible - and then add 1000% more slowness to get how slow this firm is
If this organisation is any part of your sale or purchase chain avoid - they are the definition of you get what you pay for. Nothing is done with care or quality and timeliness and communication is not avoid a priority to them.
Date of experience: December 14, 2023
GR
The sale of our property was long and…
The sale of our property was long and quite complex with the first sale falling through. Our conveyancer Delyth Thomas was easy to talk to and kept us calm all the way through. She informed us about delays and problems in plain English which we appreciated, she even helped us with technical issues allowing our granddaughter to email documents over to her on our behalf. Our purchase was straight foreword handled well and quickly by Delyth, we would definitely recommend the company to our friends and family a big thank you to Delyth and all the team
Date of experience: December 8, 2023
D
Don
US
Helen looked after us really well
Helen looked after us really well! Kept us informed at each stage of the process. Helpful, patient and kind with the myriad of forms that needed completing. Took ownership of chasing blocks without us having to get involved. A good experience!
Date of experience: December 8, 2023
RM
I feel it necessary to put into words…poor quality of service
I feel it necessary to put into words the level of poor service this company and staff have provided over the course of our sale and purchase. Over the period of conveyancing we had 4 different team members dealing with our file. This incurred lost notes, unsent contracts for signature and at the point of completion the failed to prearrange the transfer of funds resulting in a lot of stress and anxiety with the funds finally being completed at 5:25pm just before the banks closed. This would have rendered us homeless until the next opportunity to transfer funds. Truly awful experience and usually unable to get hold of anyone by phone to discuss issues or delays. My advice would be stay local and use a conveyancing team in your local area.
Date of experience: December 8, 2023
B
Bill
US
I can honestly say that I had a really…
I can honestly say that I had a really good service from both the solicitor and all of her associates at Conveyancing Direct. I would highly recommend this company to everyone. My solicitor had the patience and understanding to listen to all of my queries concerning my recent house move. And she explained everything clearly.
Date of experience: December 7, 2023
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