Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 181 - 190 of 541 reviews
NB
Brilliant service
Rebekka has been dealing with a house sale for myself and my ex partner and I can’t praise her enough. It’s not been the easiest situation for her to deal with but she has been on the ball and responded to any queries quickly. Thankyou Rebekka. Regards mr Bradley
Date of experience: January 15, 2024
gM
Simple
Simple, straightforward, seemless. Made the whole process far easier than I remember with other companies. Reece who managed my case was very profesional and responsive.
Date of experience: January 12, 2024
jG
very pleased with Conveyancing Direct
It was a pleasure to work with the conveyancing Direct solicitors. Kieran was very skilled, knew what he was doing, and was dedicated to his job. His attention to detail, promptness, clear communication, and honesty made sure that the sale of our house went smoothly. Their services were great, so we would gladly use them again in the future.
Date of experience: January 12, 2024
SD
Very satisfactory experience
Very satisfactory experience. Everything was handled swiftly and it was always easy to make contact with Trish Hamilton who dealt with our re-mortgage
Date of experience: January 12, 2024
TT
Great service
Rebekka was very professional and efficient keeping me updated and always looking out for my interests during the transaction. She even put in extra time over the Christmas break to help us meet an early January completion date.
Date of experience: January 12, 2024
SC
Very good service
Very professional and courteous service. Was kept updated throughout the sale and purchase process via email and phone calls by my conveyancer Rebekka Davies. Highly recommended !
Date of experience: January 12, 2024
DF
Very Happy!
Rebekka Davies handled the sale of my property. I am very happy with my experience and the sale went through without any issue. Rebekka kept me updated regularly via email and phone calls. Would definitely use this company again for future sales / purchases.
Date of experience: January 5, 2024
GJ
NEVER EVER USE THIS COMPANY
NEVER EVER USE this company. Special mention to Lauren Wright and her boss Mr Singh. Lauren has a non working day on a Tuesday so if you email on Monday you will not get a response, and that is if you do get a response until Thursday, When I complained her boss Mr Singh told me that his staff are entitled to a life and his other quote was 'It's the way of the world.' It is a pity that Mr Singh did not realise that it is the client who indirectly pays his wages. I was also told by Lauren that i was 'not allowed' to email and then follow up with a phone call.. is this not normal business practice especially when there is no response when you ask a question? It took 18 weeks to complete on our purchase with only 2 in the chain. We are now buying another property and were asked by the agent, who does get a back hander from these companies for referral, did we want to use a conveyancing company.. save money and time.. No thanks never ever again would i use one, Mr Singh instead of defending your staff why not ask them why they are taking so long to do their jobs. We also had 4 different people deal with our sale, AVOID like the plague... 0/10
Date of experience: January 4, 2024
A
Anthony
US
Thanks Conveyancing Direct
Excellent service from the case handler Trish Wilson who completed the case within a week of receiving mortgage offer. We were originally advised it wouldn’t be possible to complete before Christmas, but with best efforts from clients and lender and Trish going the extra mile, we got the case funded
Date of experience: December 21, 2023
MK
Efficient, prompt and courteous.
Conveyancing Direct was appointed by my new lender as part of a remortgage. I found them to be efficient, prompt and courteous, both in their email communications and by telephone. Their online portal provided clear updates on the progression of the conveyancing. I would be happy to use them again if needed.
Date of experience: December 21, 2023
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