Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 171 - 180 of 541 reviews
GV
Would not recommend
The service from the estate agents connells was fine. On the other hand the service with conveyancing direct solicitors was absolutely the worst I have ever dealt with! The solicitor we were dealing with Amy was terrible. Absolutely lack of any service given to us. There has been numerous mistakes by the solicitor and not once did we get any apology. She sent us emails that made no sense, which I’m happy to send you! She sent us an email to sign documents one of which was the title plan which she had sent us the incorrect one, she didn’t even look at the forms she was sending us, and there was nothing on the email to state where we would need to sign it. When my partner called Amy to ask about this title plan, he was talking to her stating this is the wrong plan we had been sent, she fobbed him off saying ‘it’s what she had been sent’ my partner then said have you got it up on your screen to have a look, she then replied no! Then eventually after 10 minutes of back and forth telling her it’s the wrong plan she opened it up on her screen and agreed it was the wrong plan we had been sent. Lack of awareness and lack of understanding of doing her job which she gets paid for The solicitor, was very quick to ask us for money and pay and send us the invoice again without checking it properly, we had to contact her and tell her things were incorrect on it, so she sent us another one then another one as there was an error. All three invoices with mistakes they made but lack of acknowledgment that it was their issue. We told the solicitors from the start we had a mortgage broker, when we were sent the invoice she had put the fee for the mortgage lender, when I asked my mortgage broker they said the solicitor should have told us this. When we spoke to Amy she said they do things completely ‘different’ to our mortgage broker, if that was the case she would have noticed that she had not got the correct money from the bank for the loan and told us we had to pay an additional £999 towards what we were told that would have been added to the loan! When I asked her about this I stated that if she did her checks she would have realised this prior. She then became very rude and abrupt with my over the phone saying she had done nothing wrong, again lack of acknowledgment and very rude. Absolutely worse communication, terrible service!! Would not recommend
Date of experience: February 9, 2024
Du
Avoid / especially junior associates
Very unprofessional service from the less experienced staff at this practice, avoid if you are looking for a helpful company
Date of experience: February 4, 2024
CE
Excellent
I was very pleased with the help and support I received for the sale and purchase of new house. Communication was excellent with timely responses when I contacted the two solicitors involved and they really helped when things got difficult !
Date of experience: February 4, 2024
MV
Sarah Evans made selling my property…
Sarah Evans made selling my property bearable in a very stressful time. I highly recommend. Thanks again.
Date of experience: February 2, 2024
SP
Thankfully this bunch were not acting…
Thankfully this bunch were not acting on our behalf, sadly they were acting for our buyer. A very long and drawn out process, caused by delays from their end. Rachel Brown never answers messages, calls or anything with an answer or a straight one. What should have been a straightforward and quick sale has taken over 6 months!! AVOID like the plague.
Date of experience: February 1, 2024
P
Peter
US
Exceptional service from Jess Day
Exceptional service from Jess Day, could not fault her professional approach and problem solving to help us buy our new family home, after numerous problems from our buyer/solicitors,Jess resolved them all, kept us in constant contact , We have moved several times in the past, best solicitors we have ever used,
Date of experience: January 25, 2024
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