Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 131 - 140 of 541 reviews
EC
Superb!
I cannot praise conveyancing direct enough, especially Christian Petersen. He was exceptional, he was prompt, diligent and communication was excellent, I knew what was happening at every step of the way, I cannot recommend him enough.
Date of experience: May 30, 2024
G
Gellars
US
AI generated 5 star Reviews
These 5 star review have to be AI generated, i have never heard to much poppy cock in all my life. This is a truely awful company to try and communicate with. recommended by commission hungry mortgage advisors they are appaling!! Please do your self a favour search out someone more reputable. PS I do expect my 1 star review to have half a dozen 5 star reviews above before the end of today :)
Date of experience: May 29, 2024
A
Anne
US
Ruining our lives.
We are in the process of purchasing a house - a very simple transaction, no chain, seller has even moved out. In all technicality - should have moved at the end of March. The seller was recommended this Company and they have done nothing but make this transaction the most stressful and painful experience possible. They are constantly being chased by our representation, the estate agent and the seller. And continue to ignore. They will not answer emails or calls. They took 6 weeks to provide a contract pack and we are now in the 3rd month of them failing to answer simple enquiries. The matter has been escalated - but that has proven more fruitless. My advice for anyone about to embark on a conveyancing transaction, do some deeper digging here as a lot of these reviews cannot be accurate - spend the extra £ on finding a reputable solicitor - these 'conveyancers' will cost you a lot more than they quote with their inevitable (and unsubstantiated) delays.
Date of experience: May 29, 2024
MP
Amazing service
Amazing service! If you are lucky to get Reece he is so helpful and patient, couldn’t ask for better service, thank you 🥰
Date of experience: May 25, 2024
NC
Never use this company! Stay away from them!
Never use this company!
Date of experience: May 24, 2024
RB
Excellent service
We used Coveyance Direct to help us sell my mother in law's property. We were personally represented by Amy Kenshole on their behalf.She was absolutely brilliant, truly professional and got the completion done in no time at all. I would strongly recommend this company for all your legal conveyancing needs
Date of experience: May 24, 2024
NA
HIGHLY RECOMMENDED !!!
We had the pleasure of working with Mereville Abroquah and from the beginning up to the end of the process, she was absolutely amazing! Can't recommend her enough. Very professional and made our life easier by answering every question we may have. Highly recommended!!!
Date of experience: May 24, 2024
AW
Absolutely appalling
Absolutely appalling , avoid like the plague.
Date of experience: May 24, 2024
MB
Fast and efficient service.
Fast and efficient service.
Date of experience: May 22, 2024
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