Very helpful staff very satisfied
Very helpful staff very satisfied
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Collingwood Insurance Services UK Ltd
Reviews 1,000•
4.2
Money & Insurance4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Collingwood Insurance Services UK Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
She is been great
She is been great Done in no time Many thanks 🙏
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Helpful and friendly
Lisa was excellent friendly helpful made my day
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AVOID COLLINGWOOD AT ALL COSTS!
AVOID COLLINGWOOD AT ALL COSTS! Take into consideration all negative reviews and don’t overlook it like I did!!! Before purchasing I called them to double check everything and was mislead over the phone, which made me go for the worse option. I misunderstood the fine prints because they were not clearly written, and are also misleading. Not to mention the spelling mistakes over the emails exchanged. I purchased learner insurance for a set amount of months, passed my driving test before the policy ended and they are refusing to refund the money for the months I will not use the learner insurance (which I have no option but to cancel). I’ve lost £160. They are claiming I never spoke to one of their agents which is a lie. Why would I have bought a policy over others without having spoken to anyone? Do not recommend them in the slightest! Go for reputable insurance companies instead, cheap becomes costly and it’s not worth it! Regardless of policy you go for its clear that you will be at loss!
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Company details
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Website
www.collingwood.co.uk
All reviews
1,000 total • Write a review
Showing 281 - 290 of 996 reviews
A
Con Merchants
Con Merchants On taking an annual learner driver policy out we were told we would be refunded the months we did not use on cancellation. Cancelled today after 6 months and despite paying £232 for the year we are told after £40 cancellation fee there is no refund due despite there being 6 months of the policy left. Clearly their maths is different to everyone else’s! Complete con merchants would not recommend to anyone. Per the reply. The money was never the issue. No mention of the £70 broker fee was made on either taking out the policy or cancelling it. I clearly missed that bit in the documentation, my mistake. There is still a £6 discrepancy even after your ridiculous ££110 cancellation charge perhaps you can give that to charity as a way of showing you are not the appalling outfit I still believe you to be.
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ke
Very clear reasonably paced…
Very clear reasonably paced professional and empathetic by Jenny
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IK
Extortionate charging
This insurance may be helpful for someone who is likely to need a year or more to pass their driving test. For everyone else, avoid like the plague. My son was insured just over 3 months then passed his test. At that point the insurance is cancelled. Their extortionate charges (passed as several forms of charge additions) amounted to 80% of the balance so for a payment of £260, I received £36 back after just over 3 months. Daylight robbery although hidden in the small print. Beware. They replied saying read the smallprint. Therefore justifying unfair charging. Only use if you are UNLIKELY to pass your test.
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jl
Disgraceful Behaviour
Disgraceful Behaviour. To charge a cancellation fee of £40 and refuse to rebate for the unused term of the insurance is nothing more than money grabbing. The insurance is for Learner Drivers the majority of whom will pass their tests within the term of insurance. Only company that has ever done this within my family.
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CS
I paid for the insurance in full then got charged £40 extra
I paid for the insurance in full, then when my daughter passed her test they told me to cancel to get a new quote. Having done that they then told me they were charging me £40 for cancelling the insurance, disgusting. Don't get conned like me, look elsewhere. If I can save at least one person from experiencing this, then I've done my job.
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HM
Sarah Henderson was amazing
Sarah Henderson was amazing, she helped me with my taxi policy. Great energy and very helpful. We need more people like this!!! Thank you Sarah From MD Hafizur
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SS
Poor Learner Insurance
Poor Learner Insurance We took out my daughters provisional insurance with Collingwood. I paid the initial monthly payment of £52, 4 weeks later my daughter passed her driving test, I phoned to cancel but this was on the day the next £52 was due, they would not refund this amount, they then asked for another £109 which was a percentage of the remaining balance, so I ended up paying £213 for one months cover. Surely as provision driver insurance, this should be rolling as at some point they will all need to cancel their policy!! I made a complaint but this made no different. Very unhappy would not use again.
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MK
Great staff and service
Great staff and service. It was hard to find a good quote being a new driver. I would like to thank the great friendly staff especially Lisa for helping me to find the best suitable quote for me. Highly recommended.
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KP
AVOID DO NOT USE THIS JOKE OF A…
AVOID DO NOT USE THIS JOKE OF A COMPANY....!! £40 CANCELLATION CHARGE when you pass your test...!!! They're a learner driver company so they stitch everyone up £40 when you pass...will not be using for my next child....!!! Oh and when they pass they take £100 fees etc the next day.......!!! ****AND THEY FLAG UP YOUR REVIEW ON TRUSTPILOT TO SAY ITS NOT GENUINE....TRYING TO GET THE TRUTH REMOVED....
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