Very helpful staff very satisfied
Very helpful staff very satisfied
Collingwood Insurance Services UK Ltd
Reviews 1,000•
4.2
Money & Insurance4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Collingwood Insurance Services UK Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
She is been great
She is been great Done in no time Many thanks 🙏
Helpful and friendly
Lisa was excellent friendly helpful made my day
AVOID COLLINGWOOD AT ALL COSTS!
AVOID COLLINGWOOD AT ALL COSTS! Take into consideration all negative reviews and don’t overlook it like I did!!! Before purchasing I called them to double check everything and was mislead over the phone, which made me go for the worse option. I misunderstood the fine prints because they were not clearly written, and are also misleading. Not to mention the spelling mistakes over the emails exchanged. I purchased learner insurance for a set amount of months, passed my driving test before the policy ended and they are refusing to refund the money for the months I will not use the learner insurance (which I have no option but to cancel). I’ve lost £160. They are claiming I never spoke to one of their agents which is a lie. Why would I have bought a policy over others without having spoken to anyone? Do not recommend them in the slightest! Go for reputable insurance companies instead, cheap becomes costly and it’s not worth it! Regardless of policy you go for its clear that you will be at loss!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.collingwood.co.uk
All reviews
1,000 total • Write a review
Showing 111 - 120 of 996 reviews
NP
Hidden charges and no refunds - be careful of Collingwood
Well, as previous people on Trustpilot have written, these guys scam you with a cancellation fee. I took out a learner driver insurance and when my son passed his test, I cancelled the policy. However, instead of refunding the three months insurance cover I didn't use, Collingwood bill you for a cancellation fee. It gets worse, the sooner someone passes their test and no longer needs the insurance cover, the higher the cancellation fee. When I complained, they just shrugged it off as I should have read the terms and conditions - which I'm sure I read. Anyway, the story here is to give these guys a wide berth and get better, fairer cover elsewhere. I also bet Collingwood will reply with their stock 'We have asked Trustpilot to reach out to you for further information' answer as well. They can't even be bothered to reply to reviews - a but pathetic really. A letter to the Insurance Ombudsman is one its way...
DG
Michelle was great in sorting out my…
Michelle was great in sorting out my learner driving insurance. I had a couple of quirks with my quote which she was more than happy to help with
KM
Horrendous company with ridiculous fees
Horrendous company. As reviews show. Paid monthly insurance for daughters learner policy. Which THEY automatically cancel when she passed test so we should not have to pay a cancellation fee !!!!!! Basically cost my daughter £300 for 5 months of insurance. The full years policy was only going to be £340 Hopefully enough people look elsewhere and this company have to change their unscrupulous business model
M
Excellent service from Dean Clarke
I would like to express my appreciation for the exceptional customer service I received from Dean. He was not only respectful and friendly but also highly informative. Dean ensured that all my questions were thoroughly addressed and took the time to explain everything clearly, particularly in relation to the policy. This was one of the best customer service experiences I've had, and I am grateful for the professionalism and attention to detail. Thank you for the excellent service.
j
Another one scammed by the cancellation…
Another one scammed by the cancellation fee. It is insurance for learner drivers. It is foreseeable therefore that you will pass your test. You are obliged to inform them that you have passed your test at which point they charge you £40 as an 'admin fee'. It is all very well saying this is in the terms and conditions but of course they know full well that people won't read these. Another point is that on their Facebook page, they claim to have a five star Trustpilot rating. This is not true. Perhaps they should amend this to reflect their actual score. It seems only fair given that policy holders are obliged to update their insurers on any change in circumstances
r
Scammers
Absolutely disgusting they charge to cancel a policy once passed of £40 plus 40% of the remaining term disgraceful to a new driver who’s insurance is already high so basically cost her £250 for 2 months insurance should be ashamed not all kids have parents who pay everything definitely won’t recommend Avoid at all costs
AS
Dean and Lisa helped me out to get the…
Dean and Lisa helped me out to get the best quote for private hire. Fast and easy, amazing customer service thank you
D
Great service.
I wanted short term insurance at a competitive rate which was exactly what I got. Lisa provided me with a weekly insurance quote and gave me all of the details needed to be able to make an informed decision. The process was quick, emails were responded to very timely and the customer service was exceptional. I'd highly recommend Collingwood.
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