Cleaver Property Management Reviews

This 'management' company never answer phone or emails, no one in the office ever. Fire alarms still not fixed after Fire Dept disabled the faulty one going off outside my property over a year ago. Locks installed on all windows so it is not possible to clean the outsides. Overall rating = useless

Excellent workmanship from Cleaver team in not only arranging but carrying out repairs for us recently. Would highly recommend.

Cleaver has a great in-house maintenance team led by Mark. They offer a great cost-effective way to get jobs around site done efficiently, professionally and always with a smile!

My experience with Cleaver has been extremely unsatisfactory. Calls and emails were routinely ignored, and when I did receive replies, they often failed to address the full content of my enquiries. Complaints were dismissed or not taken seriously and ignored for months, despite the company’s own website claiming a commitment to professional and responsive service. The property manager (Head of Property Management I might add) consistently neglected key issues, and communication was fragmented at best. When I attempted to escalate matters, the director showed little to no interest in resolving them — giving the impression they had little regard for the business or its clients. Due to their ongoing failure to act and uphold even the most basic standards of service, I was left with no choice but to raise a formal complaint with the Property Ombudsman which is ongoing. The board of directors have since appointed a new managing agent and would strongly advise others to avoid Cleaver Property Management if they are seeking reliable, professional support.

I have been asking for an update from our property management company for 9 weeks and have received not one response from our Property Manager. We pay for a service and receive not even the bare minimum. From gardening to window cleaning, maintenance isn't carried out nor is there any communication! Very very poor service

Cleaver has been managing our property since years, but an unexpected 32% increase in service charges this year takes charges well above average in UK. Communication has been prompt but relentless on price.

Didn't do a particularly good job in managing the block of properties in Sandhurst and never responded to tenant inquiries. Hence they were replaced mid 2025. Would not recommend

Sally Bell, I called Sally regarding an issue with one of my properties and although the issue has been going on for sometime. From the first call Sally managed to get things moving.

Thank you Cleaver Property Management, specifically Property Manager Tim, for your efforts to have safety measures in place and all the improvements at St. Thomas Walk, Colnbrook, SL3 0RH. Keep up the good work. Residents

Sally has really well in catching up with the accounts. We hope it continues into the future

Door lock not working from outside on a Saturday evening. I phoned the out of hours contact- atrocious doesn’t even come close. They refused to accept it was broken until the only other tenant reported it. I explained it's the weekend and over Easter did i need to sit outside the house for up to 2 weeks- apparently so as no alternative given. I explained i needed access to my medication, no empathy or solution provided. They promised a call back within half hour, 9 hours later they tried to call. So a solo female requiring medication was going to be left on an outside doorstep overnight if it had been up to this company

Absolutely useless and criminal company. All their financial accounts are incorrect and they carry out absolutely no maintenance. Sarah the owner does not answer and queries and Property Managers change monthly.

Extremely Disappointed with Our Management Company We have been dealing with low water pressure since January, and it is now April with no resolution in sight. The response time from our property manager has been painfully slow, and in many cases, there has been no response at all. What’s even more frustrating is that, initially, they denied there was any issue with the water pump simply because they hadn’t received complaints from other residents. They also claimed they hadn’t received the tickets submitted by me and my neighbors, which is incredibly concerning. It turns out that only the last three flats on the third floor—including ours—were affected. Only after persistent follow-ups did the property manager finally request an inspection from a contractor. At this point, we still have no clear timeline for when this will be fixed. This level of service is unacceptable.

Absolutely unbelievable and unacceptable services over a very long time, a number of complaints are raised about the negligence and delays, a number of communications are made (written documentations are there) but no action is taken, most of the times Cleaver ignored. Cleaver is well aware of the heavy financial loss and consequences (how we have been living with unacceptable & unhygienic condition and with unrepaired damages that Cleaver is responsible for). This could have been avoided if Cleaver could have taken proper action in time (all emailed in writing). We have waited endlessly for outcome-based updates/resolution as well as the Final Viewpoint or response to my official complaints (documented email from Head of Property Management) before further discussing with Property Ombudsman.

I emailed the company for 2 weeks about a broken light in the communal area. There has not been a single response and no action on the light. They charge a fortune to call out a contractor when they can be bothered. In 6 or 7 years, we had 1 AGM. Not Impressed with this mismanagement company.

This must be the worst property maintenance company ever. I've been waiting 16 months for a leak in the roof which has caused damage to a window and interior walls to be sorted they sent a roofer after 9 months that carried out repairs to the wrong section of the roof then another and still not sorted . The management team just don't seem to care and the owner is an arrogant individual who needs to get on sites to see the mess her team is creating

Absolutely awful company money grabbing thieves I don’t even know how they are aloud to “manage” properties.

This company are awful!!! Not happy that a staff member named jennie was discussing my partners financial details to myself without his knowledge, knowingly telling me she was breaking GDPR. This company are nothing but money grabbing thieves who are rude and incompetent. After my partner has been chasing to get issues resolved, still with no resolution after 3 years, they have now made threats of taking his lease off of him! You need to complete the works you are required to do, and properly, before requesting obscene amounts of money for doing nothing! Stay well clear, we are in discussions with solicitors about how to resolve our issues against the worst management company ever!!

We fired the company for Poor management and utterly appalling communication and customer service. Our solicitor is reviewing a case against them.

Ben Parry has been overseeing my property for the last year and a half and I can't thank him enough he is so efficiently and hard working it is a breath of fresh air as I haven't had the best experiences with property mangers before I would highly recommend him.