Review summary

Clayton Hotels has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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One to avoid as mis sold

I stayed in the Clayton in cardiff with my wife and son and booked 2 executive rooms. I was given rooms 922 and 925 not executive rooms as these were on the 10th floor. So conned. The corridor had a horrible smell the rooms were dirty and dark the bed very small more like a large single and the bed and chairs very worn One room looked at a wall the other had a small window in the corner. The bathroom was clean but in need of replacement very tatty. The bar and restaurant were much better but expensive I booked a drinks package but was told in company this could not be the case as it was only for special occasions quite embarrassing the reception apologised and told me this was wrong and refunded me for it. I am left feeling disappointed and conned. My recommendation is stay somewhere else.

P
Friendly staff

⭐⭐⭐⭐ Comfortable Stay in a Great Location Stayed at Clayton Hotel recently my room was clean, and the bed was ok . Staff were friendly and helpful. Great location near the city centre. Only downside was a bit of a wait at check-in and breakfast.

Rooms very dated

Rooms very dated. Television didn’t work 3 x attempts by staff to get it working. Offered a change of room at 11:45pm 🤦‍♀️ can’t remember when I stayed in a hotel with a shower over the bath and a shower curtain 😂 but staff very friendly and professional. Restaurant staff lovely no complaints. Hotel needs a refurb. But very clean so cleaning staff doing a good job. No complaints with staff but defo needs to be upgraded better hotels in the area. delta, tribe x

D
Daylight robbery

I booked a room with Clayton Hotel Cardiff Lane, and they cancelled it almost immediately after I paid. I never received a refund, despite emailing them for weeks with no response. Eventually, I had to dispute the charge through Revolut and got my money back — only for Clayton Hotels to dispute the refund and take the money back again, even though I never stayed there and they provided no service whatsoever. This is completely unacceptable and feels like theft, plain and simple. Avoid this hotel group at all costs — unresponsive, unprofessional, and clearly have no issue keeping your money without delivering anything in return.

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All reviews

163 total • Write a review

Showing 121 - 130 of 159 reviews
TD
5 out of 5 stars

A gorgeous, clean, friendly hotel

A gorgeous, clean, modern hotel with good facilities. However the thing or rather person I want to mention is Arianna from the bar during the afternoon of 26th Aug. I’m disabled and she went above and beyond, finding me a good, accessible workspace in the bar, setting up my laptop so I didn’t have to bend and fetching my drinks and snacks etc as well as being genuinely friendly. Harry on reception also managed on my last visit to secure my accessible room for this visit. Again he was very helpful. Friendly and considerate of my needs. I’ve visited twice and both times they’ve gone out of their way to help me. All staff here deserve a decent Christmas bonus

Date of experience: September 1, 2021

BN
2 out of 5 stars

Manchester hotel don’t waist your time

Manchester hotel I won’t be coming again. When I arrived I was told that my parking was not paid for and that I needed to pay £15 for parking which I had already paid. I then rang down to ask for room service which they told me I had to go downstairs if I wanted anything. Not a service worth paying for.

Date of experience: August 27, 2021

IJ
5 out of 5 stars

Manchester Clayton

Manchester Clayton, great room and super comfy bed. I had an early flight the following day, I felt well refreshed despite an early wake up call. Good price and service as expected, not too far to walk to terminal 1.

Date of experience: August 25, 2021

GS
1 out of 5 stars

Poor service and messy carpet in the room

I stayed at this Clayton Hotel Cardiff for 5 nights. I did my online check-in before my arrival with the exact time I would arrive, but I ended up waiting in the reception for 40 minutes to be checked in. I haven't got one room service during my stay even tho I asked for it twice. The room was not as quiet and clean as I expected. The carpet was gross and you need to ask them to change your towel every day.

Date of experience: August 24, 2021

MH
5 out of 5 stars

As a family we recently stayed at…

As a family we recently stayed at Clayton Hotel Cardiff Lane. Even with Covid restrictions it was a lovely experience. Beautiful rooms, fabulous food and Ruth in the restaurant was so helpful and friendly.

Date of experience: August 16, 2021

s
5 out of 5 stars

Prashant was excellent he served us…

Prashant was excellent he served us very well always asking if we are ok love that service will definitely be back. Thank you for making our 3rd year Wedding Anniversary special

Date of experience: August 4, 2021

NM
5 out of 5 stars

Clayton in Ballsbridge Dublin was…

Clayton in Ballsbridge Dublin was excellent with great service and a very personal welcome. We would highly recommend this beautiful hotel.

Date of experience: August 4, 2021

CK
5 out of 5 stars

Good service at Leeds Clayton

Stayed at the Clayton in Leeds. The room was clean, comfortable and quiet, it was nice to have a bath, the food was good and they seemed to take Covid precautions seriously without being too officious. Everyone we spoke to was welcoming and helpful. And the wifi worked.

Date of experience: July 6, 2021

DB
5 out of 5 stars

Thanks so much to the staff the service…

Thanks so much to the staff the service and hotel management are outstanding very helpful and friendly the food was great there for full week working can’t wait to get back. Molly was a young lady that made you feel very at home thanks

Date of experience: June 25, 2021

S
5 out of 5 stars

Afternoon tea

Huge thank you for the outstanding service from Prashant. So polite, hospitable and friendly he made our experience of afternoon tea wonderful at Clayton Birmingham. I will definitely be recommending this place to all my family and friends. Everything was amazing!!! Will be back soon.A lovely place to catch up with friends with excellent service thanks to Prashant once again!

Date of experience: June 17, 2021

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