Review summary

Clayton Hotels has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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One to avoid as mis sold

I stayed in the Clayton in cardiff with my wife and son and booked 2 executive rooms. I was given rooms 922 and 925 not executive rooms as these were on the 10th floor. So conned. The corridor had a horrible smell the rooms were dirty and dark the bed very small more like a large single and the bed and chairs very worn One room looked at a wall the other had a small window in the corner. The bathroom was clean but in need of replacement very tatty. The bar and restaurant were much better but expensive I booked a drinks package but was told in company this could not be the case as it was only for special occasions quite embarrassing the reception apologised and told me this was wrong and refunded me for it. I am left feeling disappointed and conned. My recommendation is stay somewhere else.

P
Friendly staff

⭐⭐⭐⭐ Comfortable Stay in a Great Location Stayed at Clayton Hotel recently my room was clean, and the bed was ok . Staff were friendly and helpful. Great location near the city centre. Only downside was a bit of a wait at check-in and breakfast.

Rooms very dated

Rooms very dated. Television didn’t work 3 x attempts by staff to get it working. Offered a change of room at 11:45pm 🤦‍♀️ can’t remember when I stayed in a hotel with a shower over the bath and a shower curtain 😂 but staff very friendly and professional. Restaurant staff lovely no complaints. Hotel needs a refurb. But very clean so cleaning staff doing a good job. No complaints with staff but defo needs to be upgraded better hotels in the area. delta, tribe x

D
Daylight robbery

I booked a room with Clayton Hotel Cardiff Lane, and they cancelled it almost immediately after I paid. I never received a refund, despite emailing them for weeks with no response. Eventually, I had to dispute the charge through Revolut and got my money back — only for Clayton Hotels to dispute the refund and take the money back again, even though I never stayed there and they provided no service whatsoever. This is completely unacceptable and feels like theft, plain and simple. Avoid this hotel group at all costs — unresponsive, unprofessional, and clearly have no issue keeping your money without delivering anything in return.

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All reviews

163 total • Write a review

Showing 1 - 10 of 159 reviews
C
5 out of 5 stars

Superb experience at Clayton Hotel…

Superb experience at Clayton Hotel Manchester and special thanks to Michaela for going the extra mile

Date of experience: June 13, 2025

AM
5 out of 5 stars

I rated the Clayton Hotel as excellent…

I rated the Clayton Hotel as excellent because we held our wedding in their restaurant. Everything was perfectly set up, thanks to TJ, the Meetings and Events Coordinator, who demonstrated meticulous planning and attention to detail. Our guests and I were very pleased with the service provided by Steven, who was highly professional. The food was well-presented and delicious. We would highly recommend the Clayton Hotel for any event. Thank you for making our wedding day so special!

Date of experience: June 11, 2025

JM
4 out of 5 stars

Naff restaurant

Hotel very nice. But the meal in the restaurant was disappointing. We had paid in advance for a 2 course meal even though it was very expensive. Paid extra for the steak and found that I should have saved my money. What can I say, it was disappointing. I will not be eating here again that’s for sure.

Date of experience: June 10, 2025

CX
2 out of 5 stars

Clayon Hotel, Belfast

A hotel that's punching way above it's weight price wise. For over £160 for a single night including breakfast I found the accommodation lacking. Sheets were clean and breakfast was good (hence 2 stars) but the room itself was in need of updating. Quite rundown/patched in places. Soundproofing between rooms was terrible. I could clearly hear the occasional cough and a sneeze from next door. Bathroom was grotty (some mouldy sealant around bath, cracked toilet and unsavoury shower curtain (yes, a bath and shower curtain and not a proper shower for that price!). I have stayed at better Travelodge's at half the price in as good a locations. Oh, and I never did manage to get a receipt from them.

Date of experience: June 2, 2025

N
5 out of 5 stars

Clayton Hotel Ballsbridge – Restaurant Team

I stayed at the Clayton Hotel Ballsbridge during a recent business trip and was thoroughly impressed by the service, especially from Victor and his team in the restaurant. Victor was exceptional – professional, welcoming, and consistently attentive throughout my stay. He and the staff created a warm, efficient dining experience that made a real difference during a busy work schedule. The level of service, attention to detail, and friendly atmosphere were second to none. Thank you to Victor and the entire restaurant team for making my stay that much more comfortable and enjoyable. I’ll certainly be returning on future trips.

Date of experience: May 19, 2025

NA
1 out of 5 stars

Clayton Hotel Manchester - No thanks

Clayton Hotel Manchester - GIVE IT A WIDE BERTH. Rooms are fine but food and drink is appalling (that's if they even have any drinks). Hidden extras all the way, shuttle, although you have to pay to use them it does not guarantee you a place on your requested time. Parking at £30 for an overnight stay???? I was a club member but after this shower made my stay an absolute nightmare and then suffered extra costs I will not be staying again. Check out Tribe, the new hotel, much more professional.

Date of experience: May 8, 2025

AB
1 out of 5 stars

Clayton Hotel Dublin Airport. DATED AND NO NETFLIX

Clayton Hotel Dublin Airport. What a disappointment!!! The hotel is very dated the rooms feel more like a bed and breakfast. There tvs are not smart, they do not connect to internet even though they have Netflix on the control pad, this makes no sense. Also they charge you for late check out. Carlton round the corner and closer to airport have Netflix, the rooms are beautiful, and they allow late check out for free, rooms are modern. Same prices!! Hope you find this helpful 😁

Date of experience: April 14, 2025

TM
5 out of 5 stars

Great stay at Clayton Hotel Manchester Airport

I arrived at the hotel today after a long journey and initially I was really disappointed as the room I had been allocated wasn’t very clean as well as a few other issues. However I went back to reception to see if I could be moved to the same grade of room but hoping cleaner and possibly quieter. Rohan and his colleagues were absolutely amazing. Very receptive and understanding. Took ownership of the issues and very kindly upgraded me to a beautiful room apologising for my original room. Rohan and all the reception staff are a credit to Clayton Hotel and have changed my initial negative experience into and positive experience and fabulous start to my forthcoming trip to New York. Fantastic customer service and I will definitely return. Thank you so much ☺️

Date of experience: April 3, 2025

RP
5 out of 5 stars

Amazing hotel and staff

Absolutely Brilliant! We couldn't have been happier with our stay at the Clayton Hotel in Bristol. Can't fault it at all. Comfy beds, tasty breakfast with a big selection and the staff were amazing ,especially Jess . Exactly what we needed after a long day travelling. Rooms are soundproofed so it's a peaceful night too.

Date of experience: April 1, 2025

A
5 out of 5 stars

Clayton Hotel Leeds offers an…

Clayton Hotel Leeds offers an exceptional experience with outstanding service. From the moment I arrived, the staff went above and beyond to ensure my comfort. Their incredible care and attention to detail truly stood out. During Ramadan, I needed Suhoor (pre-dawn meal) at 3:30 a.m. To my surprise, a staff member personally delivered my meal to my door right on time. This level of service and consideration is truly exceptional and demonstrates their genuine commitment to guest satisfaction. A special shoutout to the amazing staff at Leeds branch your kindness and professionalism made a significant difference. If you’re seeking a hotel that genuinely cares about its guests, Clayton Hotel Leeds is the place to be. I’ll definitely be returning! Thank you!

Date of experience: March 27, 2025

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