Clayton Hotels
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Great stay at Clayton Hotel Manchester Airport
I arrived at the hotel today after a long journey and initially I was really disappointed as the room I had been allocated wasn’t very clean as well as a few other issues. However I went back to reception to see if I could be moved to the same grade of room but hoping cleaner and possibly quieter. Rohan and his colleagues were absolutely amazing. Very receptive and understanding. Took ownership of the issues and very kindly upgraded me to a beautiful room apologising for my original room. Rohan and all the reception staff are a credit to Clayton Hotel and have changed my initial negative experience into and positive experience and fabulous start to my forthcoming trip to New York. Fantastic customer service and I will definitely return. Thank you so much ☺️