Cigna Healthcare offers international health insurance and global medical coverage specifically designed for individuals and families living abroad. The company provides a range of health plans tailored to meet the needs of expatriates, students, retirees, and those working overseas. Cigna's services include various types of cover, optional benefits, and resources to assist clients in navigating their health insurance options while residing in different countries. Targeting a diverse clientele, including individuals, families, and employers, Cigna Healthcare aims to deliver comprehensive health insurance solutions that cover a wide array of destinations around the world. Their plans are structured to ensure that customers receive the necessary medical support and guidance, no matter where they are located. With a focus on international health insurance, Cigna supports expats in managing their healthcare needs effectively.
Cigna Healthcare's Individual Expat Health Insurance receives high praise for its customer service, with many reviewers highlighting the professionalism and responsiveness of staff like Gordon and Robert. Consumers appreciate the quick and clear communication, making the onboarding process smooth and efficient.
However, there are significant concerns regarding coverage denials, particularly for surgeries deemed "experimental," leading to frustration among some users. Additionally, several customers report difficulties in reaching support when attempting to cancel their policies, indicating a gap in customer service during critical moments. While many express satisfaction with their overall experience, the issues surrounding policy cancellations and coverage exclusions detract from the positive sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 5.0 | 4 |
| Aug 25 | 4.4 | 39 |
| Sep 25 | 3.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I had to urgently change my plan for my university, at first I was told there may be complications as it has been ove...”
“I now want to cancel my policy as I am now over the minimum period and within my right to cancel, however I cannot ge...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Cigna Healthcare - Individual Expat Health Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.2).
60 reviews of Cigna Healthcare - Individual Expat Health Insurance. Filter by what matters to you.
Cigna Global Health was a huge help for me when I was living as an international student in Hungary for two years. I had emergency situations twice when I needed to see an ear, nose, and throat specialist. Cigna reimbursed me for a large portion of the costs of those visits. Moreover, they covered all of the medication I needed.
Morgan was great! Gave me all the options, tailored to my needs, and provided excellent customer service. Give him a raise!!!
Alex was very patient in answering all of my questions and providing information. He took the time to review the policy limitations and benefits. I really appreciated his professionalism and responsiveness.
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The plans were extremely well explained by Jack Bradbury. Since we are not familiar with healthcare insurance and how to use it in France, this was vital for us to know what we were selecting. Jack explained the various plans and their costs to us in a comprehensive manner with great kindness and even fun. We feel that we understand what is covered and what is not covered quite well.
First of all, I appreciate Gordon Barr’s direct and timely response and support. I understand that he has to reinforce Cigna’s requirements. He does so with respect and courtesy and with clarity. Furthermore the customer service team is also always helpful. It is difficult to navigate my current circumstances. I appreciate that Cigna has assigned a resource for me to go to for assistance. Frances M Strickland
Cigna Healthcare offers international health insurance and global medical coverage specifically designed for individuals and families living abroad. The company provides a range of health plans tailored to meet the needs of expatriates, students, retirees, and those working overseas. Cigna's services include various types of cover, optional benefits, and resources to assist clients in navigating their health insurance options while residing in different countries. Targeting a diverse clientele, including individuals, families, and employers, Cigna Healthcare aims to deliver comprehensive health insurance solutions that cover a wide array of destinations around the world. Their plans are structured to ensure that customers receive the necessary medical support and guidance, no matter where they are located. With a focus on international health insurance, Cigna supports expats in managing their healthcare needs effectively.
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