My account handler Gordon Barr…
My account handler Gordon Barr immediately responded to my request for changes to my policy, I am pleased to accept his suggestions.

Cigna Healthcare offers international health insurance and global medical coverage specifically designed for individuals and families living abroad. The company provides a range of health plans tailored to meet the needs of expatriates, students, retirees, and those working overseas. Cigna's services include various types of cover, optional benefits, and resources to assist clients in navigating their health insurance options while residing in different countries. Targeting a diverse clientele, including individuals, families, and employers, Cigna Healthcare aims to deliver comprehensive health insurance solutions that cover a wide array of destinations around the world. Their plans are structured to ensure that customers receive the necessary medical support and guidance, no matter where they are located. With a focus on international health insurance, Cigna supports expats in managing their healthcare needs effectively.
Cigna Healthcare's Individual Expat Health Insurance receives high praise for its customer service, with many reviewers highlighting the professionalism and responsiveness of staff like Gordon and Robert. Consumers appreciate the quick and clear communication, making the onboarding process smooth and efficient.
However, there are significant concerns regarding coverage denials, particularly for surgeries deemed "experimental," leading to frustration among some users. Additionally, several customers report difficulties in reaching support when attempting to cancel their policies, indicating a gap in customer service during critical moments. While many express satisfaction with their overall experience, the issues surrounding policy cancellations and coverage exclusions detract from the positive sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 5.0 | 4 |
| Aug 25 | 4.4 | 39 |
| Sep 25 | 3.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I had to urgently change my plan for my university, at first I was told there may be complications as it has been ove...”
“I now want to cancel my policy as I am now over the minimum period and within my right to cancel, however I cannot ge...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Cigna Healthcare - Individual Expat Health Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.2).
60 reviews of Cigna Healthcare - Individual Expat Health Insurance. Filter by what matters to you.
My account handler Gordon Barr immediately responded to my request for changes to my policy, I am pleased to accept his suggestions.
It was a smooth process completed in less than 30 minutes
I'm giving feedback on my experience with Andy Reilly at Cigna Global. He helped me navigate through the different plans for Cigna Global as I was researching various companies for international insurance. Andy was very responsive, informative and considerate which helped me in my decision to go with Cigna.
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Gordon is an excellent communicator. He really listens to and understands the needs of his clients. I am very pleased with our relationship.
Andy Reilly was invaluable in helping us set up our insurance policy. He answered all of our questions professionally, practically, and patiently. If you need a great health insurance policy, ask for a great representative--Andy Reilly!
It was great experience with great support from team at cigna.
We were searching for international coverage for our son who will be studying abroad and we felt that Cigna Global had the best coverage to offer. Besides having great coverage, Andy who we initially spoke with was extremely knowledgeable, responsive and was so easy to talk with! Not only is Andy our insurance agent, once the policy became active, he’s still there along with fantastic customer service to answer any questions! They actually pick up the phone quickly!! If we could rate them a 10 we would! Thanks Andy and Cigna Global! We appreciate you all!!
Easy to deal with, at least in the process of creating the arrangement!
Representative Jonny G. provided comprehensive information with professionalism and more importantly with respect and compassion. Moving abroad can be challenging and stressful. Jonny made this part of the journey and process stress free. Slainte
Morgan was extremely responsive to my inquiries. His explanations of the policy were very clear and easy to understand. He was able to provide competitive pricing while delivering a very comprehensive policy that exceeded my expectations. Five stars and I strongly recommend Cigna and Morgan.
This is my third year with Cigna and I am very pleased to have switched from my old insurance company whose quotes reached sky-high prices. Since last year I have Ms. Sarah Ann Fagan as my account manger and she looks after me very efficiently. I have decided to reduce my health cover as out patient costs in Austria are not very high, Sarah Ann came back to me within a day and offered me a new quote.
Thank you to Morgan McGroarty for his help in sorting out a Policy for my student daughter in her year abroad at speed. Documents received soon afterwards. I like the fact that at least I can speak to a person and not go through some long online form which doesn't answer your questions or a Customer Service line that doesn't answer the phone. Best
This has been the easiest and best experience ever dealing with an insurance company. My initial enquiry received a call back within an hour. John Brownlie talked me through the different options and answered all my questions, he then ran through the application with me and within 48hrs I was set up. I would highly recommend Cigna. There customer service is excellent.
Excellent work , excepcionaly available , could not ask for more !
As happened last year as well, the initial renewal invoice from CIGNA was an abomination. I very high, unjustified increase landing without any proper communication or human touch. I reached out to my Platinum Account Representative Vasile Burduja who was again excellent. He addressed the issue in no time. His friendly and professional service stopped me from starting to transfer away from CIGNA. He deserves recognition and a pat on the back.
Yes I had made an initial call to inquire about an international insurance coverage for myself. Being totally ignorant of the whole subject William Bach spent the time and effort to, will call it to educate me in the subject of international insurance policies. William is extremely knowledgeable of this subject and was able to share his expertise with me so that I was able to make a determination on what type of policy would fit my needs. Poor William had to receive many calls from me and had to help me through the process step by step because on top of it I’m old and kind of computer illiterate. William was alway nice, patient and very considerate with me. I couldn’t ask for anyone better. William Bach in my opinion is a definite asset to the Cigna Management Team. He is definitely 100% committed to Cigna Insurance Co. and is proven to go beyond the 100 percent levels to achieve a very positive outcome for the company. I would like to thank you for hiring people like William Bach since it makes doing business with Cigna a pleasurable experience. Sincerely, Russ YVON (A happy client)
Cigna Healthcare offers international health insurance and global medical coverage specifically designed for individuals and families living abroad. The company provides a range of health plans tailored to meet the needs of expatriates, students, retirees, and those working overseas. Cigna's services include various types of cover, optional benefits, and resources to assist clients in navigating their health insurance options while residing in different countries. Targeting a diverse clientele, including individuals, families, and employers, Cigna Healthcare aims to deliver comprehensive health insurance solutions that cover a wide array of destinations around the world. Their plans are structured to ensure that customers receive the necessary medical support and guidance, no matter where they are located. With a focus on international health insurance, Cigna supports expats in managing their healthcare needs effectively.
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