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Review summary
Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Stress free and easy experience, agents helpful, attentive and understanding
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!
Charters made renting a property very easy. Sarah from their Winchester office is extremely professional and pro active and lead us to be able to secure the property we wanted on the terms we offered. A really good experience at what can be a trying time.
Charters helped us navigate a lengthy conveyancing process. They kept us to date and did everything they could to make the process easier. If you are looking to buy or sell I would definitely recommend Charters.
Great service from Charters for a purchase of one property and sale of another.
Everyone kind and helpful, particularly at the stressful time of a house move. They kept us up to date at every stage and returned all calls.
Throughout the process of finding a new home, Charters have been so helpful in our search. The whole team were knowledgeable, approachable and nothing appeared to be any trouble. They answer phone calls, keeping us informed of any suitable houses and answering any queries or questions with a professional but friendly approach.
Tilly Orsmond deserves a special mention as she was helpful and friendly when we attended a viewing and always followed up by contacting us for feedback.
Thank you Charters, we would definitely use your services in the future, as well as recommending you to other people.
Ken & Lin
We had a great experience with Charters. Since we started looking for rentals, they were great at letting us know what was available, had great communication and very efficient. A direct thank you to Sarah Bainbridge and Gary Brown for being so helpful! Definitely recommend Charters Estate Agents.
After dealing with multiple agencies over the last few weeks, I can honestly say that Charters have been, by far the most professional, honest and pro-active of all of them. In particular, we dealt with Ella Burnet who helped make the process as seamless and the least stressful as we could have hoped for. Ella was both very friendly and extremely professional throughout. Thanks also to the rest of the team!
Since we decided to sell our Alresford house in June the staff at Alresford Charters, especially Fred and Charlie, have been friendly, communicative and professional throughout.The house is now sold stc and we will be moving to Cornwall in the New Year. Highly recommended.
Very good service. Charters got our property rented very quickly. Ash, Gary and Sarah were all very efficient in dealing with all aspects of the rental process.
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