Review summary

Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

Based on reviews, created with AI

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Stress free and easy experience, agents helpful, attentive and understanding

I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!

Personable & Friendly experience

Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.

A
Excellent service

We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!

H
It was a pleasure to have Maya helping…

It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.

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All reviews

1,000 total • Write a review

Showing 301 - 310 of 996 reviews
AS
5 out of 5 stars

Thank you Tilly

Thank you Tilly from the park gate branch your help has been much appreciated ☺️

Date of experience: April 3, 2025

XF
5 out of 5 stars

Everyone is so lovely and really looked…

Everyone is so lovely and really looked after us while selling our first home and looking for new ones.. really recommend the chandlers Ford branch.. Thankyou to Chloe, Luke and the rest of the team..☺️

Date of experience: April 3, 2025

SH
5 out of 5 stars

Amazing service from Kirstie at Charters

Kirstie at Charters in Farnham has been absolutely amazing trying to find me a property to rent, i was signed on with other companies and Kirstie was the only one out of all the Agents who called me regularly with new properties coming to market. if you are putting your house up for rent, go with Charters. Their competition (i use that term lightly, in my view they are not) have been appalling, not one call from any of them in 6 months.

Date of experience: April 3, 2025

SA
5 out of 5 stars

Outstanding Service

Outstanding Service – Highly Recommend! I recently had the pleasure of working with Jonathan Pinhorne and Kerry Little to purchase my new home, and I couldn't be happier with the experience. From start to finish, they were professional, knowledgeable, and incredibly supportive throughout the entire process.

Date of experience: April 1, 2025

E
5 out of 5 stars

Had a leak within the property and…

Had a leak within the property and Georgia Spencer was on the case straight away and was sorted within a few hours. Really appreciated :)

Date of experience: April 1, 2025

SA
5 out of 5 stars

A really professional company

I have have owned a house in Winchester since 2009, I had rented the property through Charters Estate Agents, late last year I decided to sell the property, again using the market knowledge of Charters, the house went on the market in December 2024, and the sale was completed on the 30th of March 2025. The company have been absolutely brilliant in both the rental and sales division, I dealt with a really professional person call Jo Goddard, she kept me in the picture at all the relevant stages of the sale, never once did I have to make a call to find out what was going on- that alone is really refreshing.

Date of experience: April 1, 2025

P
5 out of 5 stars

Amelia and Charters experience.

I have to commend Amelia and the Charters team for an extremely efficient, professional and dynamic experience letting my flat in Southampton. Great systems and processes and generally a very pleasing experience. Well done!

Date of experience: March 31, 2025

EJ
5 out of 5 stars

Amelia who was helping us was amzing…

Amelia who was helping us was amzing very polite and such a great person. Answered all the questions we were intrigued in

Date of experience: March 31, 2025

ho
5 out of 5 stars

I was in desperate search for a place…

I was in desperate search for a place to stay in Southampton and Amelia has been nothing but brilliant. Within my first ring, She was able to arrange a booking for the same day.She was confident in her responses to the questions I had about the property and happy for offer multiple properties within my price range. She was super helpful and communicated very clearly.I am super pleased with her help and response time. Thank you so much

Date of experience: March 31, 2025

DN
5 out of 5 stars

Professional, good communication

Bought my house from Charters 5 years ago, great experience, just sold it with them, great experience again. The Winchester office handled the sale exceptionally well and specific thanks to Jo in the progression team for keeping me updated regularly and handling a tricky sale. All round great experience dealing with all the team members and I am most grateful.

Date of experience: March 31, 2025

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