Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
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We had an amazing experience looking for our new home to let with Kelsey-Anne. She was extremely helpful and supportive throughout the whole process which with having a small baby is really needed. Thank you so much Kelsey-Anne and I will definitely recommend Charters to any new renters who are looking for a new home.
Date of experience: May 24, 2025
Excellent Letting Agent – Highly Recommended! I’ve had an outstanding experience with Charters. From the very beginning, their professionalism, responsiveness, and attention to detail stood out. Miss Kelsey Ann made the entire letting process smooth and stress-free, providing clear communication and regular updates at every stage.
Date of experience: May 24, 2025
I along with my husband has recently viewed a property with Charters and I must say the whole site viewing was just so perfect and quick. I would like to highly appreciate Andy who was in the constant touch while the whole site viewing thing and he was really very kind and informative. Thank you for the amazing experience Andy.
Date of experience: May 24, 2025
They can improve by employing staff who know what they are doing !! Just about to have to pull out of a purchase and loose money on a property because of their failures ! Even the promise of a phone call yesterday didn't happen .
Date of experience: May 24, 2025
Excellent service from Jo Goddard and everyone else at Charters Winchester on our recent purchase. It's been a very stressful and protracted purchase as our concurrent house sale went through three buyers over 6 months. Jo ensured that the seller of the property we've bought remained on-side throughout, she was patient and understanding, and very helpful at all times. Thank you
Date of experience: May 23, 2025
We booked a viewing for a property in North Baddesley yesterday. Both my husband and I booked time off work to attend. The agent did not turn up to the viewing, when we rang the office to find out what had happened the phone just rang and rang. I left an answerphone message and no one got back to us. A day later and we’ve still had no correspondence. Terrible experience.
Date of experience: May 23, 2025
Always helpful, friendly and professional. Thanks Carly and Ellie you helped take away the stress of selling my property.
Date of experience: May 23, 2025
The staff at the Bitterne branch went above and beyond and were a pleasure to deal with. Found the right buyer in no time and Carly made was a delight to deal with. Thank you all and well done for making the whole process simple.
Date of experience: May 23, 2025
US
Had a change of office staff and the new crew where excellent and got my property sold in weeks, compared to months under previous regime. Been very helpful with after sale issues as well. Stacey and team in fareham, thanks very much
Date of experience: May 23, 2025
I have had an excellent experience. Communication has been frequent and informative, so that I know what is happening every step of the way. Whenever I have made contact I have received a prompt, detailed and patient response. Thank you very much to Stacey Walters who is the ultimate professional.
Date of experience: May 22, 2025
