It was very easy to use Centauro
It was very easy to use Centauro, which I and my familiy has done for more than 15 years. During the last two years the service has overall developed and the price for full cover insurance.
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2.9
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Review summary
Centauro Rent a Car has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Horrible experience
Horrible experience. The only way to get there from Madrid airport is with a shuttle( badly organized) and once we got there we had to wait hours in the sun in the queue.
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una stella perchè meno non si può
una stella perchè meno non si può. sono imbarazzanti, servizio clienti ridicolo. Effettuato prenotazione online pagamento andato a buon fine ma la prenotazione no, quindi mi trovo ad aver pagato ma no ho nessun numero di prenotazione in mano. per fare reclamo devi compilare un form dove il numero di prenotazione è obbligatorio. ho doovuto contestare il pagamento al servizio clienti della mia carta di credito. Evitate questa società come la peste.
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Finger weg
Finger weg! Bei Abholung des Autos war viel los und die Mitarbeiter dementsprechend kurz angebunden und unfreundlich. Von anderen Autovermietungen bin ich es gewohnt, gemeinsam mit einem Mitarbeiter das Auto in Empfang zu nehmen. Inkl. Erklärung und evtl. Dokumentation von bereits erfolgten Schäden. Ich bekam lediglich den Schlüssel auf den Tresen geknallt und musste das Auto selbst suchen. Bei der Abgabe dann die Abzocke: Mir wurde ein Schaden abgedichtet, den ich nicht verursacht habe. Und da ich leider keine Beweisfotos gemacht habe, wurden 270€ einbehalten. Das Personal, ebenfalls wieder kurz angebunden und unfreundlich, lies sich auf keine Diskussion ein. Nicht einmal ein Schadensbericht wurde mir ausgestellt. Nun hoffe ich auf Check24 und den Premiumschutz, um die Kosten zurück zu erhalten. Wie bereits in vorherigen Rezensionen geschrieben: Centauro lockt mit günstigen Angeboten und verdient am Ende mit solchen Methoden. Nie wieder Centauro. Einen Stern gibt es lediglich für die Nähe zum Flughafen und den Shuttleservice.
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Company details
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www.centauro.net
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Showing 211 - 220 of 996 reviews
EB
Do NOT rent a car from Centauro
Do NOT rent a car from Centauro. We paid a €120 fuel deposit when picking up the car, which they said would be refunded upon returning with a full tank (which we did). It's now been over a month and we're still waiting for this refund. They also took an unauthorised payment of €83 out the following day with no explanation, which is completely fraudulent. Have tried to contact Centauro several times but being completely ignored. Definitely avoid.
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FS
Estafadores, mantenerse alejado
Esta empresa son unos verdaderos estafadores. Personalemente tuve una experiencia pesima. Alquile un vehiculo por 2 dias, imcluyendo una silla de bebes y le agregue, vendida por ellos mismos, una cobertura de seguro que costaba el doble que el alquiler del vehiculo. Devolvi el vehiculo con el tanque lleno segun acuerdo y veo que nunca me reitegran el saldo bloqueado el mi tarjeta. Cuando hago el reclamo me acusan falsamente y sin niguna evidencia de no haber devuleto la silla de los bebes. Realmente unos retardados, dicicendome que no devolvi la silla y que no le pude seguro al vehiculo. Cuando la relaidad es que devolvi el vehiculo con la silla en su interior y mi alquiler tenia puesto un seguro mas caro que el vehiculo. Una verdadera ESTAFA. dejo aqui los datos: Número de reserva: 762480229 762480229 - Alquiler Finalizado - Devolución Combustible - Spain [Ticket#811998572]
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A
I rented a Category B car from Centauro…
I rented a Category B car from Centauro with full coverage. The vehicle was in perfect condition and matched the online description exactly, so the rental itself started off smoothly. However, upon pickup, I was unexpectedly asked to leave a €209 deposit for fuel and tolls, which had not been mentioned at the time of booking. At least I was able to pay it using a debit card. At the end of the rental, I returned the car without any issues. They promptly refunded the €83 fuel portion of the deposit, and I was told the remaining toll balance would be refunded within 10 days. Unfortunately, it's now been nearly a month and I still haven't received the rest of the money. I called their number (+351 308810777) and was told not to worry — that the refund would be processed in just a few more days. But nothing ever happened. I tried calling again several times in the following days, but they were unreachable every single time. I even used their official contact form, as they suggest, but the case was automatically marked as “resolved” without any action being taken. That’s completely unacceptable. It’s a shame because the car itself was in excellent condition, but I will never rent with Centauro again. I don't trust a company that withholds money without explanation and then becomes impossible to contact. Beware.
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JC
Muy buena experiencia con Centauro en…
Muy buena experiencia con Centauro en el aeropuerto de Alicante. Rapidez en la entrega y la recogida. Vehículo prácticamente nuevo, con solo 4000 km. Personal muy amable.
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mt
Aeroporto di Fiumicino. Annullato due volte senza rimborso.
Aeroporto di Fiumicino. Annullato due volte senza rimborso. A Fiumicino ho prenotato un'auto domenica 29 giugno, la prenotazione è stata annullata ma mi hanno addebitato 390 €. La signora mi ha detto che l'importo sarà rimborsato entro qualche giorno, e ho ricevuto un voucher. Mi ha detto di non tenere conto di quel buono e che il denaro sarà restituito. Oggi, lunedì 30 giugno, prenoto di nuovo un'auto: l’importo viene addebitato sulla carta di credito ma non risulta nessuna prenotazione. Prendo l'autobus e vado all'agenzia. Due persone molto sgradevoli mi dicono che l’auto non è stata noleggiata e che l'importo sarà rimborsato. Davvero un comportamento scorretto da parte di questa compagnia. Impossibile contattare il servizio telefonico: 16 minuti in attesa senza risposta.
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JH
Zeer tevreden
Zeer tevreden, bijna nieuwe auto’s , nooit gezeur achteraf en altijd alles netjes volgens afspraak, ook terugstorten van volle tank nog dezelfde dag na inlevering. Een aanrader
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Ps
19 jarige
Mijn dochter heeft net een Fiat 600X gehuurd in de luchthaven van Alicante als 19jarige en zeer correct en eerlijk geholpen . Klein supplement moeten betalen door haar jonge leeftijd maar dat staat allemaal correct aangegeven op de website. En online prima kunnen boeken .
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SM
Probably the best car rental experience…
Probably the best car rental experience I’ve had and I’ve had many. Went with the premium package with 0 excess etc and the fast key pick up. Very competitive price and the most seamless of pick ups and drop offs. Well done Centaro! Please keep it up!!
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AA
Ladrones
Nos entregaron el coche dos horas más tarde de lo previsto (llamándoles varias veces, dijeron que iban con retraso, que esperaramos). Punto de entrega estaba lejos del aeropuerto (Atenas). Según dijeron, el coche no tenía desperfectos, nos fiamos de ello, sin revisarlo nosotros. Al devolver el coche, por encontrarse el empleado una pequeña muesca en el pomo de la puerta del copiloto, dijeron que lo habíamos hecho nosotros, cosa que es imposible porque usamos el coche un día, por zonas nada masificadas, aparcando dos veces, sin coches alrededor. Nos han cargado 251 euros por ello, sin haberlo hecho nosotros y sin ser proporcional el importe al pequeñísimo tamaño de la muesca. El empleado sin escucharnos no atender a razones. Sobre el retraso en la entrega del coche, en cambio, no han asumido responsabilidad
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