Car Mats UK
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Unacceptable delay in processing refund
Ordered truck mats that were described to fit the vehicle. Added registration number so they could double check. Mats arrived but didn’t fit. I advised the company that a new model was released in 2020 so were they sure the mats they produce still fit. Turns out, no they didn’t. Online description changed to say up to 2020 only and I was advised I could have a 75% refund as if ordered incompatible mats!! Luckily I had proof to show the advert had been changed so 100% refund agreed. Was told refund would take 14 days, no refund. Was then told 14 working days, still no refund. 23 days later and I’m still £150 out of pocket. Escalating this now to my bank. Can take your payment within seconds yet unable to process a refund, for their error, in 23 days. Beware.