Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
4.0
Great
1,000 reviews
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Review summary
Car Mats UK has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Looks good
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Never got product
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Company details
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Contact info
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Website
www.carmats-uk.com
All reviews
1,000 total • Write a review
Showing 261 - 270 of 996 reviews
JS
Came as expected.fitted well will…
Came as expected.fitted well will probably buy from company again
Date of experience: September 16, 2022
HD
Great experience easy to order and very…
Great experience easy to order and very quick delivery would definitely recommend
Date of experience: September 16, 2022
SS
Adequate
Mats arrived relatively quick,seem ok for price,bit dissatisfied with the drivers mat as it isn't as long as the genuine version so doesn't cover as well,seems strange as other 3 mats cover every inch of floorspace..
Date of experience: September 15, 2022
RW
I ordered over a month ago
I ordered over a month ago. 10 days to make the mats and they never arrived. They told me EVri lost the mats in transit. I ordered again 2 weeks later they never arrived. Same excuse so I explained by email. I asked for a refund ….they only refunded the shopping costs . DO NOT ORDER ANYTHING FORM CARMATS.CO.UK, 😡😡
Date of experience: September 9, 2022
A
Andrew
US
Ordered a set of mats with their order…
Ordered a set of mats with their order number CM-198962-S. These Mats arrived in good time and appeared to be well constructed, quality though did not seem to match the pictures. Three of the four fitted well but the Drivers Mat clips did not align - however hard I pulled the clips would not close as the holes on the Mats are smaller than the clips on the Car, also there is a bump on the floor of the car which the Mats construction did not take account of. Complained and was told to open the clips on the Mat and re-adjust - this did not work and the clips now do not close properly - which did not matter as they do not clip to the Car. Today whilst cleaning the passenger side clips fell apart. So all that looks good is not good. Mats now consigned to the Garage and a original set on order from Mercedes. I would not buy from these people again as support is poor and quality turned out to be poor
Date of experience: September 9, 2022
DC
Disgraceful customer service
Disgraceful customer service Ordered my car mats over 7 working days ago which is the estimated time for these to be made, that wasn’t the problem but once the date approached I had ZERO cominication from the company regarding the status of my order so I decided to call for an update and to make sure everything was still okay. 4 days it took me to get through 3 voicemails and a email later and I still had ZERO communication from them. Eventually on the 6/7 time trying to phone I managed to get through and I was told that after 10 working days of production they still were not ready and the individual I spoke to seemed like she couldn’t be at all bothered with the issue. I promptly cancelled the order and it has been a complete waste of my time dealing with this company. I don’t doubt there car mats are superb and if they had just been a little interested enough to return a phone call or email I would of been absolutely okay with the extended lead time but the fact they never bothered and when I did eventually get to speak to someone it was as if I was an inconvenience to her. I’m actually still waiting for a response for my original email about my update but I’ve received an email about my cancellation, it’s just terrible how little they care
Date of experience: September 8, 2022
D
Darrell
US
The service was nice and quick and the…
The service was nice and quick and the quality of the mats was reasonable for the price. Unfortunately the fixings to attach the drivers mat to the floor are the wrong size. They are too thick and don't allow the floor fixings to rotate. My fault but didn't try and do anything about it so can't rate them on their aftercare.
Date of experience: September 6, 2022
MJ
S'$%
Just No Wrong Mats, Not even close, when asked for to return and full refund I was ask to send photos, why? I'm not happy, that's it, refund! As anyone's right Descriptions are and what you receive are not the same. Find it interesting that the online returns wont load!!!!!! Hummmm
Date of experience: September 4, 2022
SB
Ordered rear seat cover for recharge…
Ordered rear seat cover for recharge xc40- product doesn’t fit in height width or for seat belts. Very poor product. Now unable to return product without sending evidence - very poor service. Don’t buy.
Date of experience: September 2, 2022
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