Car Mats UK
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Disgraceful customer service
Disgraceful customer service Ordered my car mats over 7 working days ago which is the estimated time for these to be made, that wasn’t the problem but once the date approached I had ZERO cominication from the company regarding the status of my order so I decided to call for an update and to make sure everything was still okay. 4 days it took me to get through 3 voicemails and a email later and I still had ZERO communication from them. Eventually on the 6/7 time trying to phone I managed to get through and I was told that after 10 working days of production they still were not ready and the individual I spoke to seemed like she couldn’t be at all bothered with the issue. I promptly cancelled the order and it has been a complete waste of my time dealing with this company. I don’t doubt there car mats are superb and if they had just been a little interested enough to return a phone call or email I would of been absolutely okay with the extended lead time but the fact they never bothered and when I did eventually get to speak to someone it was as if I was an inconvenience to her. I’m actually still waiting for a response for my original email about my update but I’ve received an email about my cancellation, it’s just terrible how little they care