Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
4.0
Great
1,000 reviews
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Review summary
Car Mats UK has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Looks good
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Never got product
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Company details
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Contact info
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Website
www.carmats-uk.com
All reviews
1,000 total • Write a review
Showing 181 - 190 of 996 reviews
G
Guest
US
Poor Quality
Payed £60+ for an advertised set of Elite bespoke car mats, for a Landrover Discovery 4, they claim that their car mats fit seamlessly, they do not, the front ones fit correctly but the rear ones have no eyelets fitted so they sit on top of the fasteners. The mats have a low grade plastic backing and the matting is very thin, and that is for the mid range set. I requested a refund but they have squirmed their way out of giving one. Look elsewhere for a set and double check the description of the items.
Date of experience: February 10, 2023
TJ
Did not fit
I ordered a set of mats for a Jaguar F Type 2018 model year. When they arrived the mats were of perfectly good quality but they did not fit the anchor points on the car. I contacted them by email and was ignored. I contacted them again and I was ignored again! I am now in the process of filing a small claims court action, its not the value its the utter ignorance of Premier Products Notts Ltd trading as Carmats_UK
Date of experience: February 9, 2023
TD
Five stars - all day
I was a little worried after reading some of the reviews below, but it was too late - I had placed my order. However, nothing to worry about. The car mats arrived on time, as decribed, and fitted the car perfectly. I cannot fault the manufacture, service or delivery. Five stars - all day.
Date of experience: February 6, 2023
TL
Wouldn’t even give 1 star
Wouldn’t even give 1 star Terrible product, shocking customer service. Absolutely not worth the money or hassle, complete disappointment. I ordered seat covers for my MG ZS in June 2022, the back seat cover is useless, there is not enough material so it is overstretched and doesn’t even cover the seat fully. The velcro comes undone which results in the bottom bit of the cover coming off the seat. They are not fit for purpose. I have contacted the company multiple times to tell them I’m not happy with the product as it isn’t doing its job, just to be ignored. Would not recommend at all, don’t waste your money, give somewhere else your custom.
Date of experience: January 23, 2023
N
Neale
US
LACK OF ATTENSION TO DETAIL
The quality of the mats were great, everything i asked for but,,, they didnt include the hard velcro stickers only the soft ones which are no good without the hard velcro for them to stick to. would have been a 5 star review if that had'nt happened
Date of experience: January 12, 2023
RC
Shocking service
Shocking service! Car mats and seat cover ordered but sent to incorrect postcode. Waited for ages and after further chasing via email and contact form ( with no replies ) rang them.They passed blame on courier company as if nothing to do with them! Waiting for my money back. What a waste of my time
Date of experience: January 3, 2023
LH
Incomplete order
ORDER REF: #114747 Incomplete order, terrible customer service. I tried to order car mats with an image printed on them as a humourous gift for a colleague. The website is poor, so was unable to select 'personalisation' to add an image. I resorted to emailing their support email to request the image be added. I received an email stating that I needed to call the office and make additional payment over the phone for this to be added. I tried calling during office hours - no answer. I then received a 'dispatch' email to notify me that the plain mats (with no image) have been sent. My colleague received a set of plain black car mats (that I could've bought from Halfords) with no image. After going back and forward by email with Kayleigh and Eleanor in Customer Service, apparently "the order went through quicker than usual" and was dispatched during the day. The company are not acknowledging the fact that it was an incomplete order, without the image that I asked for. There does not seem to be any recognition or apology that we have not got what we wanted, and somehow I am footing the bill for this. Almost £40 for a set of plain black car mats that no-one wanted.
Date of experience: December 19, 2022
N
NS
US
STILL WAITING...
STILL WAITING... Please do not use this company they are appalling. Placed an order on 23/11/22. Delivery between 3 - 5 days. Despite repeated emails and blaming the postal strike (they should have been dispatched prior to the strike) still no mats. Asked for a refund, still no communication. Wasted over £70 on a product that I am unlikely to receive.
Date of experience: December 17, 2022
CJ
Ordered some mats for my 71 plate Mazda…
Order some mats for my 71 plate Mazda after putting my reg in had them delivered yesterday tried them in my car and they don’t even fit I’m absolutely gutted and fuming waste of money don’t bother wouldn’t recommend at all. They say the are keeping you updated with the progress and they didn’t even do that
Date of experience: December 11, 2022
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