Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
4.0
Great
1,000 reviews
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Review summary
Car Mats UK has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Looks good
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Never got product
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.carmats-uk.com
All reviews
1,000 total • Write a review
Showing 191 - 200 of 996 reviews
r
roger
US
Incomplete product and service
Poor website. Links weren't functioning so placed order on phone. Was asked if we wanted armdst cover & charged for armrest 'cover' but when the covers finally arrived this tuned out to be a hole in the cover to take the armrest - but no cover supplied. There was no email confirmation of order and the service was slow with no notification prior to delivery All for £83.98 - a premium price. Neither do they supply hradrest covers for rear seats. You'll get similar / better on ebay for half the price.
Date of experience: December 5, 2022
SS
No customer service at all
No confirmation of order, and no replies to e.mails but money taken from Credit card. Mats did finally arrive out of the blue at 8pm one evening - luckily I was home. Ok except I did pay extra for rubber heelpad which I did not get! However, this has now been rectified.
Date of experience: December 2, 2022
mb
a bit disappointed
good communications, prompt delivery and a good fit, but i bought the 'super' range expecting to get a plush set of mats but they do not seem any better quality than a cheaper set from ebay. a bit disappointed for over £50
Date of experience: November 22, 2022
mh
DONT BUY A THING FROM THIS COMPANY
ordered mg gs seat covers from here. Cost £79 full set. Once ordered no response to say got my order by email. Made contact by phone to see they get it said reply sent i checked spam, junk files nothing.called again said they have my order. Called week later where is my car seat covers delivery company messed up and they would send them out. Told couple more days still didnt arrive. Called again said being sent out will have by next day sat or monday.wednesday came still nothing. Asked for refund and said if covers come in the mean time will send them back at there cost. Got my refund and company was full of crap never sent the seat covers. Stay away from this company. BE AWARE THE COMPANY IS ALSO CONNECTED WITH THREE OTHER COMPANYS AS USE SAME PHONE NUMBER. EVEN ON AMAZON. DO NOT WASTE YOUR TIME.
Date of experience: November 15, 2022
R
RS
US
Fantastic Customer Service From Kayleigh
Customer service from this company is great. Responded to my queries promptly once I had received the item. A big thanks to Kayleigh for taking care of my purchase. Boot liner is looking great in my Audi A6. Many Thanks!
Date of experience: November 14, 2022
M
Mark
US
Poor Customer Service
The website for ordering replacement car carpets is very unclear for some models. I ordered what I thought were the correct carpets but when they arrived they were not the correct ones. If you wish to return items they do not issue a returns label; you have to arrange and pay for postage back to them and to top it all you have to pay an admin/exchange fee of £6.60 or 25% of the value of the order. Make sure you double and triple check which carpets you are ordering.
Date of experience: October 24, 2022
SM
Seat Cover Failure
My gosh! What a terrible company! With terrible customer service! How in the world do they have any positive reviews?! I ordered a full set of semi-tailored seat covers for my Suzuki Jimny and they were terrible! Miles larger than my seats both front and rear. When I informed them of this they didn’t really care. They asked me to bag them back up, put a label on them and they would send someone to pick them up. That was supposed to be Friday 14 October. The seat covers are still sitting here and I still don’t have a refund or any reasonable response from this company!
Date of experience: October 19, 2022
JS
Bad service and communication
I placed an order on the 23rd September 2022and haven’t had delivery yet. I have phoned numerous times and emailed but no one has let me know what is happening. I keep getting told they are short staffed. Not my problem. The lack of communication is unbelievable. I have given them today to get back to me then I will contact my credit card company to sort out.
Date of experience: October 18, 2022
mm
Satisfied with t-roc seat cover
Satisfied with t-roc seat cover
Date of experience: October 14, 2022
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