Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
I Bought a BMW 318i From Car firm a little over a year ago, however after just 3 days of ownership it developed severe engine problems. I tried to return the car to them and requested a refund 6 times within the first 30 days of ownership both in person and via emails. They failed to accept the return of the car and I had to begin the long process of taking them to small claims court over it to get my money back.I won the case and was shortly transferred over all of the money by an apologetic manager/partner of the car firm something that should have happened when i first requested a refund. AVOID THIS PLACE! I also belive that they are using false reveiws to push down bad ones
Date of experience: August 10, 2024
US
Good dealings with this company. Van was spot on when delivered. Kept me updated all the way through. Send me pro forma prior to payment ensuring all details were kept and gave me the confidence i needed to complete my purchase.
Date of experience: August 10, 2024
fantastic service really happy with my purchase of my vw crafter ollie and the sales team did a great job from start to finish
Date of experience: July 31, 2024
This company stocks a lot of commercials, the staff are really friendly. A very good place to buy from
Date of experience: July 21, 2024
My review has been removed because they said it was fake so I am doing it again I bought a van it was delivered on 13th of June I taxed and insured the van on Saturday 15 June I used it on 16th and it broke down and told me to get a local garage to be assessed only the garage has not been paid for the recovery or the assessment but car firm just keep fibbing me off it is still in the garage waiting to be repaired so I rejected the van and gave them till 12 July for a full refund and they can collect the van from the garage it is now the 12th and I have not had a refund or any communication so if you want to bye from them do so at your own risk the law states they have to give you 6 months warranty on the van but not if you are car firm Ollie sham and 2 Adam’s one of them the manager they all lied and do nothing
Date of experience: July 12, 2024
US
Update 1 year later: Just wanted to update now I've been driving the van for over a year. No issues at all. Van has gone through dealer health check twice, and MOT, and I've not had any problems other than the washer pump needing to be replaced. I bought a van from Car Firm at the beginning of June. I was extremely nervous of using them as the reviews are generally bad and the good ones seem fake, but there aren't many options for the particular van I wanted, and Car Firm happened to have two available that I wanted to see, as well as another one at a company who weren't too far away, so I decided it was worth at least looking. The salesman (Olly?) was really decent from the start, not pushy, gave lots of advice and answered all our questions. I did raise the issue of the poor reviews with him, and he seemed pretty honest about acknowledging the issues they'd had. He pointed out some issues with the types of van, what to look for etc and was genuinely really helpful. After viewing a few other vans locally, I did decide to buy through Car Firm. There were no issues with paperwork etc, everything was provided to me, V5 was with me in a few days. I've been driving the van every day for a month and had no issues, other than a known fault with the bonnet latch which I've got scheduled for replacement. So all in all, I am happy with the service and obviously the vehicle
Date of experience: July 4, 2024
Beware of this dealer and don't ignore the bad reviews as I did. I have an open County Court Judgement claim against this company. I advise anyone here to follow them on companies house and object to any attempt to liquidate. They misled me in their advert and in our dealings and now I face a long drawn out process to get my money back. And I will get it back. Steer clear.
Date of experience: April 25, 2024
Bought a little run around from these guys, great bunch of blokes to deal with. As well as the whole event being straightforward and easy the car is still running sweet as a nut!
Date of experience: March 19, 2024
US
What bunch of crooks,we are now involving the Police and Trading Standards as Car firm forged our signature on a sales invoice, we bought a Kuga more than 6 months ago, all the warning lights came on in the car and made it completely undrivable within 12 hours of getting it and we still trying to sort out a refund and even got the Credit Card co involved,. Car Firm not interested at all. Stay well away, as we are now going to court!!
Date of experience: March 18, 2024
