Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
Go with someone else. The car we bought from them had issues from day it was delivered. They said they would put these right but I spent forever chasing them to remedy the problems. Then the car broke down and they would not honor the warranty. Ended up in small claims as they would not communicate to come to any kind of agreement. Small claims took over a year, they tried to wriggle out of any holes they could find but eventually had our day in court and got the refund. Very painful experience though. Find another dealer
Date of experience: March 4, 2024
I bought a van on the specific agreement that they would fix all DPF/Exhaust issues and it had a new MOT, which I wrote in the Contract. When it was delivered, I sent it to my garage who found 4 faults relating to this, and 2 areas where they couldn't get readings - they were suspicious that the vehicle had been "remapped' to prevent this showing problems. They said it also blow out grey smoke when started. In addition, they said they ran an MOT test and they would have failed it, a d highlighted various advisories. I emailed to advise that I was not satisfied and that I wanted a full refund, as allowable under my 14 day right to cancel. They did not reply, and refused to let me have the number of the boss, or th After Sales team who are supposedly dealing with this. I phoned 4 times and each time they said they would call back but didn't. Their behaviour appears very dodgy.
Date of experience: February 28, 2024
Put a 100 pound reserve down on a van that they did not actually have and i am still waiting to get it back after a month and many phone calls.
Date of experience: February 8, 2024
Worst experience ever , not even for free I wouldn’t have another car from this dealer, avoid and take your money somewhere else
Date of experience: February 3, 2024
US
Vehicle was purchased in August 2021. Day after delivery Engine/Emissions light illuminated. Multiple faults discovered by an independent garage who had an Audi Master Technician working for them at the time. Car Firms business manager/directors wanted to repair the faults for cheaper than what was quoted by the independent garage (and subsequent quotes from other independent Audi specialist garages etc.), rather than take the vehicle back and give me a full refund as per my rights under the Consumer Rights Act 2015. (Check multiple other 1 star reviews for similar stories.) Legal action was taken. The whole ordeal was ongoing for 29 months. Settled out of court in December 2023. Hearing went ahead anyway. Settlement agreement upheld. The vehicle itself was sat idle for 2 years. The vehicle was started/run in August 2023. It was started again in December 2023 and in January 2024 where it was driven onto a recovery vehicle. The vehicle was not MOT'd or serviced at any time between 6th August 2021 and 16th January 2024. It might be worth taking a code reader with you and a mechanic to inspect the vehicle fully if you intend to purchase it.
Date of experience: February 1, 2024
Warning - Absolute Joke Paid a deposit to secure a car. On inspection found several fault codes. They advised they would look into this and fix before I bought the car. Phoned a few days later to say would take several weeks to fix. THEY OFFERED to cancel sale and refund deposit but despite several calls and promises I’m still waiting 6 weeks later.
Date of experience: December 22, 2023
I bought a BMW a year ago from these guys and was very happy with the car so last week my niece wanted a car so i said we will try car firm again. she bought an Audi A3 and once again we recieved great service from start to finish. Adam sorted a great finance deal. my niece is very pleased with the car so thank you guys once again.
Date of experience: December 17, 2023
US
Absolutely rubbish. Worst car dealers ever.bought a porsche off these clowns in April.told it had full service history but later found out it hasn't been serviced since 2016.engine light came on as soon as I pulled off forecourt.next day found numerous faults.asked for refund which I am entitled to by law and was told by their directors no refund.now looking forward to seeing the fools in court.please take my advice and do not buy a car from this firm. Don't just take my word read all one star reviews as they are most truthful ones.i think Enid Blyton or jk Rowling write the 5 star ones for them.
Date of experience: September 18, 2023
US
I purchase a Range Ranger Evoque, they sold me a car with multiple problems from day 1 worn out tyres and Saf thought it was funny to tell me I have more miles to go. Car was making a loud noise it was not normal for a car to be that loud. Cars are not serviced, service light kept coming on their excuse was they never knew how to turn it off. No wheel nut supplied with the car dealer told me they would reimburse me to get the nuts cut off, it took weeks for me to get my money back kept telling my scanned receipt was not clear enough. Dealer refuse to take accountability regarding faults after months of going back and forth with them over email and phone calls from October 2022 they finally booked me in April 2023. They switched off the engine light only for it to come back as soon as I drove off, not worth the headache. The car came back even louder when I took it the garage and the mechanic took a look under the car, Car Firm had bolted up underneath with metal brackets. I am finally getting rid of the car after only have it for 11 months. I currently have no lights as they are faulty, knox sensor malfunction, at one point the drivers door handle was broken so I could not enter and ad blue issues. Nothing but drama and headache since I brought it and although I kept sending them pictures of the faults they kept ignoring me. I found it really weird when I was looking at the car when purchasing Saf kept following me around like he would not leave us alone, I had already brought the car so its was mine anyway. Most salesmen give you the keys and leave you to have a look around Dodgy.
Date of experience: August 29, 2023
