Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
Clear tidy vans at this van dealership. I'm not in the market yet to buy but will definitely be returning over the next month or so when I'm ready to buy.
Date of experience: October 25, 2024
This dealer went the extra mile and got us a van in the budget we had set out. Truly credited dealer by its staff and the attention to detail on valet and cleanliness of the vehicle.
Date of experience: October 21, 2024
I have recently purchased a new van for one of my workers and couldn’t be more pleased with the level of service and kindness of the staff especially the salesman Reece who made it stress free and quick the van was spotless and in great condition would 100% recommend.
Date of experience: October 8, 2024
US
They got my last review removed so here I am agajn. DO NOT use this company! They sold me a KUGA and in less than 24 hours it was showing lots of fault codes, it would not drive and was dangerous. I had six stressful months trying to get my money back from Carfirm and my credit card. In the end the credit card company said I had to get the car crushed it was so dangerous. I eventually got my money back. Terrible experience. Read all the reviews before walking away and not buying from them.
Date of experience: September 20, 2024
Ford Focus mk3 RS Avoid at all costs! Please look at the reviews and don’t be fooled by all these fake reviews. My experience was both dealing with car firm and oodle car finance, was looking at their mk3 rs (I had an itch that wanting scratching) this rs was apparently coming with a forged engine as the previous engine had been hydro locked (fair enough didn’t think anything of it) I test drove the car all was fine apart from the service light dinging on whilst on the test drive again that’s fine they would clear it, after looking round the car numours times I found a few faults with the car front discs would need changing and possibly pads, left rear passenger side door handle had a scratch on it and I highlighted this to them, after that we went through the paperwork which I stupidly over looked, they had two invoices both from the same company one was for the forging of the engine at 59k miles and then what I can only assume was the engine rebuild with no mention the engine being forged and labelled at 84xxx. This should have been a massive red flag but, I over looked it because of my pure excitement of being able to own a mk3 focus RS. The company that did the apparently did the work is scc performance which in the ‘ford scene’ are meant to be a very reputable company. After I realised my f*** up (not even 24hrs after) and my missus screamed at me for not looking at the reviews of this place, I phoned the finance company the very next day to cancel the agreement and as I had not accepted the goods because it was still at the dealership being prepped for me to collect (which I was well within my right to do so as per the consumers rights act 14 day cool off period) after phoning them multiple times they answered asked who it was and just hung up on me, so now panicking that I had been scammed I phoned them back and they gave the excuse they thought the conversation was done even though I was mid sentence when they hung up.. I told them my reasoning for rejecting the vehicle and they said the would sort the paperwork and it was just a mistake on the SCC performances part (which I highly doubt) so a day or two later they magically get paperwork that lines up with what the car was on around 82k and send it to me saying that everything is solved. I then continued to push the finance company to get me out of the agreement as I raised a complaint because car firm would not accept the vehicle back because I had signed paperwork.. bit sus if they know the car is ‘good’ why wouldn’t they take it back? Like any other dealer would, this raise my suspicion even more. I continued to push the finance company to give me a final response letter and get me out of the agreement as I was still paying for a car that I didn’t have (this went on for 6 months) whilst this was going on car firm also told me they would start charging me £30 a day for storage fees even though there wasn’t a mention of this when I looked at the car after 2 weeks they then bumped the price up to £50 a day meaning by the time I got out of the agreement there must have been something like 5/6k worth of storage fees (which I told them from the start I wasn’t paying) the finance company eventually came through after another complain was raised and they got me out of the agreement and told me not to worry about storage fees.. 6 months of pain and agro all for nothing because in the end the consumer will always win against a dealership, I got a full refund of what I paid to the finance company for the car and compensation. Although I never chased car firm for my deposit back.. tbh I don’t think I want to after that shocking experience
Date of experience: September 4, 2024
US
I bought my first car from them. I'm driving this car last 1 year and more than 10.000 miles without any problem. I just changed oil and 2 tyres. They are giving really good service. I'm planning buy another car fro my wife from them. Thank you guys...
Date of experience: September 3, 2024
After the purchase of my Audi A3 Saloon I later found out that the radiator had a hole in it and would leak coolant and after taking it for an MOT I found out that several of the safety features including airbags and seat belts were faulty so I was sold a car that had major safety issues that could’ve cause serious injury to myself or a passenger, none of these faults were mentioned to me prior to purchase, I didn’t get a warranty with the car but I did ask for a full refund within 30 days of purchase which is my right as a customer, they refused this and have not responded to my emails, I have since sold the car at a loss to someone who can afford to get the issues repaired, 1 star is being generous.
Date of experience: August 26, 2024
US
Got my new van from here and been great from start to end. Adam was great help sorting out my finance, he kept me well informed including guiding me through signing my financial documents. Would highly recommend using this dealership
Date of experience: August 25, 2024
My experience with Carfirm has been nothing short of a nightmare. I purchased a Ford Transit Connect (RV17 AZB) from them on August 15, 2024, only to have it break down within hours due to severe faults that rendered it completely unfit for purpose. After returning the car on August 20, 2024, I have been left in financial and emotional turmoil with zero updates from the company and unable to get to work as an air conditioning engineer. The vehicle I purchased developed an engine management issue, and would only allow me to drive at slow speeds which became dangerous. The vehicle’s service history indicates a reconditioned engine from a salvage merchant, further casting doubt on the vehicle’s integrity. Under the Consumer Rights Act 2015, I am not obligated to accept further testing or remedial actions for the vehicle. Despite this, Carfirm has ignored my numerous attempts to contact them and resolve this issue. The lack of response from both the finance team, and the company management is unacceptable and has only increased the strain on my mental health and financial situation. As well as selling sub standard and problematic vehicles, Carfirm are also conducting unethical online practices. I have gathered evidence suggesting that Carfirm has been involved in posting fraudulent Google reviews, which not only mislead potential customers but also damage consumer trust.. I demanded a full refund of £9,478.80, which I expected to be processed by close of business on August 22, 2024. Carfirm have failed to meet this deadline, and have not contacted me to provide an update. I will escalate the complaint to the Financial Conduct Authority (FCA), report the issue to Watchdog, and pursue legal action to enforce my statutory rights. The total disregard for customer service, coupled with fraudulent review practices, makes Carfirm a company to avoid. Their actions have not only led to financial loss but also caused unnecessary distress. Do not waste your time or money with this disreputable business. I am still yet to hear from them as of 23rd August 2024.
Date of experience: August 23, 2024
Really fantastic service provided and I am very pleased with my purchase. The team were very supportive and guided me through the entire process. I absolutely love my Audi, it’s a great drive. I couldn’t thank the team enough. Thank you Adam and to your team! I wouldn’t hesitate to return for a future purchase. 😊👍🏽
Date of experience: August 10, 2024
