Review summary

Caledonian Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Staff very helpful and Chris the…manager excellent credit to the company

Staff very helpful and Chris the manager a credit

ml
Value for money

The coaches are clean, comfortable and bright making the journey enjoyable. Our driver George was very pleasant and kept us informed about our journey. Definitely do it again.

The person on the phone was very…

The person on the phone was very helpful and nice

PB
I had to phone as it was a late booking…

I had to phone as it was a late booking and i wanted a single room. Yiour member was very helpful and phoned the hotel to make sure a room was available.10/7/25

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All reviews

1,000 total • Write a review

Showing 941 - 950 of 996 reviews
MK
5 out of 5 stars

Very easy to find information about…

Very easy to find information about holidays and booking them

Date of experience: May 19, 2025

L
5 out of 5 stars

Excellent customer service provided

Staff are always very friendly and helpful when booking a holiday

Date of experience: May 19, 2025

RP
5 out of 5 stars

Driver Andrew

Our driver Andrew was exceptional especially on our way home when our windscreen smashed.

Date of experience: May 19, 2025

ML
5 out of 5 stars

First time booking with Caledonian…

First time booking with Caledonian travel for a day trip. Was so easy to book and you got your booking number straight away via email. Will definitely book again.

Date of experience: May 19, 2025

IP
5 out of 5 stars

Helped us get a break we wanted ,very…

Helped us get a break we wanted ,very helpful & friendly

Date of experience: May 19, 2025

SC
4 out of 5 stars

Easy holiday 😎

Good service and friendly staff who knew what they were talking about

Date of experience: May 19, 2025

MD
3 out of 5 stars

Mystery tour

Too long at kelpies not long enough at St Andrews ,drop off and pick up too far from centre ,therefore lost more time walking to centre and back to bus

Date of experience: May 19, 2025

RF
2 out of 5 stars

The Driver was rude to my Husband by…

The Driver was rude to my Husband by having a go at him in front of everyone due to me getting on the bus whilst he was seeing to the luggage.He continued being rude to passengers for the rest of the time [searching peoples bags ,he told passengers not to use the toilet onboard as it was for emergencies only and you could only have a wee only and not a number 2 .] everybody felt intimidated by him and i felt like a school child myself the way he was talking to everbody ,i heard a few people say they would not be coming back with these trips especially if he was the driver.

Date of experience: May 19, 2025

MM
4 out of 5 stars

Everything was good

Everything was good. The driver although very competent had a bad attitude

Date of experience: May 19, 2025

c
4 out of 5 stars

We had holiday booked

We had holiday booked, and paid for, then got a hospital appointment, so needed to change holiday, after a little, bit of hassle, it was all sorted for us, and even, better, no charge, so very happy, would have given 5 stars but, thought we where going to lose holiday and money, but, eventually got it sorted, so a bit of worry first off.

Date of experience: May 19, 2025

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