Review summary

Caledonian Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Staff very helpful and Chris the…manager excellent credit to the company

Staff very helpful and Chris the manager a credit

ml
Value for money

The coaches are clean, comfortable and bright making the journey enjoyable. Our driver George was very pleasant and kept us informed about our journey. Definitely do it again.

The person on the phone was very…

The person on the phone was very helpful and nice

PB
I had to phone as it was a late booking…

I had to phone as it was a late booking and i wanted a single room. Yiour member was very helpful and phoned the hotel to make sure a room was available.10/7/25

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All reviews

1,000 total • Write a review

Showing 141 - 150 of 996 reviews
JT
5 out of 5 stars

The ease in bookingand the helpful…Fantastically Easy with no problems at all

The ease in booking and the helpful advisors on the telephone, as a first time user I found it very easy to book and access to help when not quite sure if things were done correctly. thank you very much

Date of experience: July 14, 2025

E
5 out of 5 stars

Great day out

Everything was great. Driver Ryan was really informative and helpful went above and beyond to gain customer satisfaction. Coach was new and very clean

Date of experience: July 14, 2025

WM
5 out of 5 stars

The coaches are comfortable traveled…

The coaches are comfortable traveled with lovely people hotel was lovely couldn't fault traveling with caledonain

Date of experience: July 14, 2025

M
4 out of 5 stars

a great hotel

a great hotel , just needs some tlc our room was large but the bathroom was on the small side and the carpet had some stains that being said the food was great with a decent choice of meals and the staff were excellent

Date of experience: July 14, 2025

MM
5 out of 5 stars

The website is so easy to manoeuvre and…

The website is so easy to manoeuvre and took minutes to find our next adventure and book it , we love Caledonian travel and have had a great experience every time .

Date of experience: July 14, 2025

MT
5 out of 5 stars

Bookings

So easy to book .the girl at haymarket newcastle was so very helpful .

Date of experience: July 14, 2025

J

Jaz

US

5 out of 5 stars

Great service as usual from booking to…

Great service as usual from booking to coming back from the Highlands. My granddaughter (14) loves going on the day trips with me, even though the coach is always full of old people - her words, not mine!

Date of experience: July 14, 2025

cl
5 out of 5 stars

Highly recommend

Went to Scarborough , this was our first experience with Caledonian Travel. We cannot fault anything from customer service, coach driver, and all hotel staff. Nothing was too much trouble for any of them. Highly recommend

Date of experience: July 14, 2025

c
5 out of 5 stars

Friendly

Friendly, efficient staff at Middlesbrough brach

Date of experience: July 14, 2025

JW
5 out of 5 stars

easy booking online

easy booking online, pay a deposit then pay final balance on given date. Very understanding Company if anything goes wrong. Happy knowledgeable drivers

Date of experience: July 14, 2025

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