Caledonian Travel
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DONT TRAVEL IN SUMMER MONTHS
Had the most horrendous 8 hour journey I have EVER experienced on a bus. The journey from Glasgow to Scarborough took 8 hours with broken air-conditioning the whole journey- same conditions on the return journey back. The temperature inside the bus was 25° and jumped up to 27° at one point.How any to tour company can advertise as having fully air-conditioned coaches and for these not to be working in the height of the summer months is an absolute disgrace. Due to the hot weather that we had been having I had even contacted the customer service team a week prior to our journey to make sure that the coach would definitely be air-conditioned .The answer I got was well it should have - I said what do you mean it should have - either it will-or it wont -he replied well it should have unless it’s broken!!! Said it all really. My worst nitemare was lived. It was absolute torture. Felt ill , splitting headache due to temperature inside. You just couldn’t escape the ordeal inside… and yes it was that bad. Never ever would I recommend anyone to use these coaches during the summer months. The fact that the coach had clearly not been checked prior to departure to make sure the air conditioning unit was in fact working beggars belief that it was deemed safe and fit for travel by Caledonian Travel. Poor poor show on their part