Booked While Traveling
I booked 3 trips while backpacking in Southeast Asia. Just had my laptop and wifi. This job goes wherever I go.

BWJ Travel, LLC is a host travel agency that specializes in empowering independent travel agents with the necessary training, tools, and support to establish and grow successful travel businesses. The company focuses on providing agents with exclusive access to suppliers, resources for booking a variety of travel experiences, and ongoing community rewards. By facilitating a collaborative environment, BWJ Travel aims to enhance the capabilities of its agents, ensuring they can deliver exceptional travel experiences to their clients. The target market for BWJ Travel includes independent travel agents and consumers seeking personalized travel arrangements. The company offers comprehensive services, including hotel bookings, flight reservations, cruise planning, and car rentals, all tailored to meet individual preferences. With a commitment to customer support, BWJ Travel provides 24/7 travel concierge services, ensuring that clients receive expert guidance and assistance throughout their travel journey. This dedication to service and agent empowerment positions BWJ Travel as a reliable partner in the travel industry.
BWJ Travel, LLC receives a mixed reception from customers, with many praising the convenience and efficiency of their travel agents. Reviewers highlight the ease of booking trips, with agents handling everything from flights to excursions, often securing better deals than customers could find on their own.
Positive experiences include seamless trip planning and personalized service, making customers feel like they have a dedicated travel assistant. However, a significant number of reviews express serious concerns about the company's legitimacy, labeling it a scam. Critics mention deceptive job offers and a lack of transparency, particularly regarding fees and services promised by the founder, Jacob. This combination of positive travel experiences and troubling allegations leads to an overall sentiment that is cautiously optimistic but wary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 197 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 3.0 | 22 |
| Feb 25 | 2.5 | 25 |
| Mar 25 | 3.5 | 42 |
| Apr 25 | 3.5 | 27 |
| May 25 | 2.8 | 11 |
| Jun 25 | 4.0 | 42 |
| Jul 25 | 3.7 | 21 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 197 most recent reviews.
“No pushy sales, just actual help”
“BWJ Agents is a scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 4.0 out of 5 (good) | 2.2 out of 5 (poor) | +43% | 197 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: BWJ Travel, LLC is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.2).
197 reviews of BWJ Travel, LLC. Filter by what matters to you.
I booked 3 trips while backpacking in Southeast Asia. Just had my laptop and wifi. This job goes wherever I go.
Mary has helped me fix more bookings than I can count. She's patient, fast and always comes through. Total lifesaver.
I used to think I didn't need a travel agent - until I tried BWJ. The time, stress and money they saved me is invaluable. I'll never book alone again.
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Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 40% are 1–2★.
I'm SOOOO Glad for TrustPilot! I just went through this "class". I noticed too many red flags. 1) Never called my name, even though I would answer first on many of the questions. 2) The background of the speaker was generated. This is HUGE red flag to me, he could be anywhere on Earth. I've taken many interviews in life, people usually don't like generated backgrounds, looks too fishy. 3) The other "people" were not real. They gave canned answers, without many misspellings too fast. Most people in chat rooms misspell a lot, and often. 4) Not once did he say "this is a commission job". The initial ad gave a dollar amount ($27/hr) - This was the bait. 5) Then the "boom" at the end. The "call to action", the link for the "Errors & Omissions Insurance" for a round $97/monthly. The page looked somewhat professional, but no contract, nothing was shown to me about a position being offered. And the best part? The "Jacob" character asks for the "Code Number" that would be generated after a person made the payment. Some came back within less then a minute. Some stated "they were looking for their wallet". This is the "FOMO to push" the unsuspecting viewer that sees others making the leap that they would want to make the leap too... But this was a room full of bots. Not people. It just was too good to be true. The "Jacob" character states that the first Year Average of the "Consultants" was $170k , and after Performance Review they give a 35% raise. From someone who knows numbers and how money works... I smelled the scam now. 6) Not ONCE did he mention the company name. My alarm bells went into overdrive from all of these points. While on the video call, I start doing some digging. "Jacob", BWJ Travel... Glendale, CA... Click around the site, some things are just off. And then I get to these reviews on TrustPilot. Thank you to everyone who left a post, I might not have been convinced this was scam in total without it. DO NOT BUY. DO NOT GIVE THEM YOUR INFO, DEBIT/CREDIT CARD NUMBER. I learned about this on FaceBook. FB, an American company is facilitating a employment scam. You can NOT trust the social media sites to vet their advertisers. They get paid to help scam the user, so its in their best interest to keep the scam running and alive. Be safe out there you all.
My very first client wanted a surprise trip for her fiancé. I booked it with help from BWJ's templates and supplier list. She cried when she saw the itinerary.
This company is a complete and total scam. This company is bwjagents, bwj travel, book with jacob. Webinar showed picture of building in LA. They also advertise in Glendale at 1731 Glenoaks Blvd and 468 Camden Drive, Beverly Hills. I sat through a 90 minutes presentation. They asked for $97.00 for travel agent certificate. Then I was asked to attend a second webinar for a company meeting. As it turns out this was a repeat of the 90 minute previous meeting. It is not live. I asked in the chat about their BBB rating and no one responded which was surprising. After playing further attention. It seems the folks listed in this webinar are not really there, just ghosts. I asked again about the possibility of this being a scam. It did not send up red flags to anyone in the webinar. My concerns were not addressed. Made report to BBB and will file complaints with other agencies. Please think twice about dealing with this company. They are asking for money monthly and you get nothing. They advertise $170,000 yearly salary. This is scam.
Decided to take a quick solo trip to Miami. My BWJ agent found a beachfront hotel with a spa package 2 days before I left. Unreal deal.
So far so good. Leads are coming and I am looking forward to closing soon. The company is legit but average people look it at as a job This is an independent contractor business
My client called me a magician after I found her a dream resort on budget. Really, I just used the tools BWJ taught me.
My BWJ agent helped rebook my tour after I missed a connecting flight. She stayed on the phone with the tour company while I was in the air. Above and beyond.
Just joined a few days ago. So far the training is good. Im learning alot. I do want to clarify the $97 monthly cost is for Errors & Omission insurance. Had to have that also in my Life Insurance business. That is legit & Jacob explained this in the meeting. People saying “its a scam” based solely on this probably have never had to get E&O insurance ever before & don’t understand its purpose. Yes its monthly, as most insurance premiums are. Will give this 6 months before deciding if its worth it for me, but so far, so good. Only 3 stars bc I literally just started.
BWJ Travel, LLC is a host travel agency that specializes in empowering independent travel agents with the necessary training, tools, and support to establish and grow successful travel businesses. The company focuses on providing agents with exclusive access to suppliers, resources for booking a variety of travel experiences, and ongoing community rewards. By facilitating a collaborative environment, BWJ Travel aims to enhance the capabilities of its agents, ensuring they can deliver exceptional travel experiences to their clients. The target market for BWJ Travel includes independent travel agents and consumers seeking personalized travel arrangements. The company offers comprehensive services, including hotel bookings, flight reservations, cruise planning, and car rentals, all tailored to meet individual preferences. With a commitment to customer support, BWJ Travel provides 24/7 travel concierge services, ensuring that clients receive expert guidance and assistance throughout their travel journey. This dedication to service and agent empowerment positions BWJ Travel as a reliable partner in the travel industry.
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