Review summary

Budget Car Rental Ireland has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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AL

Anne Lise Ducrot

1 out of 5 stars
A notre arrivée à budget car rental

A notre arrivée à budget car rental, nous avons été accueillis par un employé hautain et désagréable, qui n’a fait aucun effort dans la communication, on se demande pourquoi il continue à travailler auprès de touristes s’il n’apprécie pas cette démarche. Nous avons du prendre une assurance supplémentaire car nous n’avions pas de carte de crédit différé alors que cela n’était pas indiqué clairement lors de la reservation. Au retour, la jeune femme qui nous a accueilli et a ouvert le bureau était dans un état d’énervement palpable, elle s’est montrée extrêmement désagréable. À fuir absolument, sinon l’Irlande c’est merveilleux, les Irlandais sont sympa sauf chez Budget.

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AS

Andrew Shinar

1 out of 5 stars
I would not rent from budget.

We received a rental car that had a crack in the windshield that could not be noticed from the outside and could only be noticed once the windshield wipers started, which they did about 30 minutes into our trip. At the counter they had told us to simply take pictures of any damage and it would be easy to rectify this. We called budget and they instructed us to return the car to Cork Airport where they could get us another. At cork, they commented that dublin had dumped their problems on them and were not joking and treated us as such. They kept insisting on showing us the initial damage report despite us telling them that we already knew that budget had missed the initial damage on the car. They charged us 660 euros to pay for a new windshield that we had not damaged. I appealed this twice and got no favorable response. Budget took the line that because they didn't notice it and we didn't notice it in the lot that we were responsible for it when it was clearly much more likely that good customers like us would not have noticed it until 30 minutes into our drive and that we did not cause it. I would not rent from budget.

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DA

Declan Allen

1 out of 5 stars
Rip off

It’s was an absolute disaster, I was quoted €59. I knew it was going to be more when I got fully insured but not (€444)then had to get a car seat for €45 which was flirty.

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HB

Helena Bishop

5 out of 5 stars
Great service with no stress!

Budget car rental Shannon airport 5 star Excellent 👌 staff Professional No crap talk Definitely recommend Will be using again Thank you girls at Shannon Airport

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All reviews

397 total • Write a review

Showing 21 - 30 of 393 reviews
KH

Dishonest Company

I hired a FIAT Panda over 4 days. They reimbursed me 50EURO less than my deposit, which I suspect was for the petrol. The tank had 5/8 petrol left when I returned the vehicle. 2024 FIAT Panda Hybrid has a fuel capacity of 38litres, so the petrol costs around ~25EURO (1.75EURO/litres * 14.25litres). So, they've charged another 25EURO on top for refuelling. It's a pretty sneaky and dishonest business practice. Beware and avoid if possible.

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B

AVOID AVOID AVOID

AVOID AVOID AVOID! I would give this awful company 0 stars if it was possible. They scammed my friend as they claimed that damages were made to the vehicle and the that the vehicle was returned without any petrol which was untrue. My friend provided photo evidence that neither are true and they ignored the evidence. Please avoid hiring a vehicle from this company at all cost. They scammed my friend of nearly £1000. Absolutely appalling.

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E

SCAMMERS!

SCAMMERS!! Accused of returning car with empty tank, despite evidence of petrol transaction and photo of the dial just before returning. Please avoid

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A

Avoid at all costs - scammers

Avoid at all costs. This company scammed my friend out of hundreds of pounds for damages that they did not do. When they proved evidence that they did not do the damaged, they then tried to scam them for other reasons. Awful scammers who should be ashamed of themselves.

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JS

WOULD RATHER WALK ROUND IRELAND…

Booked through a third party and collected the car without problem. Provided my confirmation showing deposit paid and amount outstanding. Despite this, I was charged 3 times the agreed amount after they added on insurance that I had already purchased with the 3rd party. Budget were not interested at all. Ignored the deposit and refused to deduct it from my bill. Insisted that I had 'chosen' to purchase additional insurance. Just a massive con. DO NOT USE THIS COMPANY

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MB

I'd give NO stars if it was an option

I'd give NO stars if it was an option Booked a car through a 3rd party and paid them a deposit. I had to cancel my flight due to bereavement so I had put the car hire into my sister's name. When she arrived to collect the car they had her booking and asked her to sign the documents. My sister explained that she didn't have her glasses and couldn't read what she was signing. The woman advised her it was just confirmation of the additional £20 she was paying for the upgrade to 'automatic' and that everything else was the same as her original booking. So my sister signed the paperwork (trusting she was being told the truth). Low and behold, Budget sent an invoice charging her 3 times the original quote and haven't deducted the deposit I paid to the 3rd party provider prior to travel. Numerous emails explaining the situation have fallen on deaf ears with box standard 'you signed the agreement' response. Totally disgusting. NEVER will I use Budget again and I travel to Dublin a lot.

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RL

I dropped a car back 30 minutes late…

I dropped a car back 30 minutes late due to traffic. I had booked through a third party, at a rate of around €15 per day. I was charged €172 for the 30 minutes. I complained I was being ripped off, and they reduced to €80, but that is still pretty much double what the rental was for 3 days. They won't answer emails about it now. I will NEVER rent from them again.

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B

Dishonest Company, Inconsistent Policies, and Terrible Customer Service – Avoid at All Costs!

I had an extremely disappointing experience with this car rental company. I made an online reservation and went to collect the car at Belfast International Airport. However, I was told I needed to have held a UK driving license for at least three years. This contradicted the terms and conditions, which stated a minimum of two years, not three years! I explained that I also hold a valid international driving license with over 12 years of experience, in addition to my UK driving license, but they refused to accept it. When I requested a refund, the desk staff said they couldn't help and asked me to call customer service. After calling nearly 10 times, I finally got through to someone who processed a refund but deducted around £45 as a cancellation fee. I explained that the cancellation was not my fault – it was due to their inconsistent and misleading policies. On the phone, they claimed a two-year UK license requirement, while the receptionist insisted on three years. Despite pointing out this contradiction, they refused to refund me fully and stopped responding to my follow-ups. To make things worse, right after this ordeal, I walked over to another car rental company at the same airport and rented a car without any issues using the same license. This shows how inconsistent and unreasonable this company’s policies are. Their customer service is shockingly poor, dishonest, and nearly impossible to reach – be prepared to call multiple times before anyone answers. This was by far the worst experience I’ve had with a rental company. Save yourself the hassle and rent from a different company!

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L

The unacceptable way you have treated us

The kindness of the Irish is legendary... If you come to live in this country, Budget is the worst company to ever take!! Instead of accepting/organizing a second time a simple car rental extension, they directly threaten you with the police!! All this with unspeakable aggression. Budget, whatever your answer, the way you behaved is unacceptable (as if I were a thief.) We are talking about a service rendered (car rental) for money. Indeed, we will never again be on budget. The unacceptable way you have treated us will be fully disseminated to our various expatriate groups. Good luck

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MN

Great experience

Great experience and extremely friendly staff in Dublin airport especially at the car returning facility.

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