Review summary

Budget Car Rental Ireland has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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A notre arrivée à budget car rental

A notre arrivée à budget car rental, nous avons été accueillis par un employé hautain et désagréable, qui n’a fait aucun effort dans la communication, on se demande pourquoi il continue à travailler auprès de touristes s’il n’apprécie pas cette démarche. Nous avons du prendre une assurance supplémentaire car nous n’avions pas de carte de crédit différé alors que cela n’était pas indiqué clairement lors de la reservation. Au retour, la jeune femme qui nous a accueilli et a ouvert le bureau était dans un état d’énervement palpable, elle s’est montrée extrêmement désagréable. À fuir absolument, sinon l’Irlande c’est merveilleux, les Irlandais sont sympa sauf chez Budget.

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I would not rent from budget.

We received a rental car that had a crack in the windshield that could not be noticed from the outside and could only be noticed once the windshield wipers started, which they did about 30 minutes into our trip. At the counter they had told us to simply take pictures of any damage and it would be easy to rectify this. We called budget and they instructed us to return the car to Cork Airport where they could get us another. At cork, they commented that dublin had dumped their problems on them and were not joking and treated us as such. They kept insisting on showing us the initial damage report despite us telling them that we already knew that budget had missed the initial damage on the car. They charged us 660 euros to pay for a new windshield that we had not damaged. I appealed this twice and got no favorable response. Budget took the line that because they didn't notice it and we didn't notice it in the lot that we were responsible for it when it was clearly much more likely that good customers like us would not have noticed it until 30 minutes into our drive and that we did not cause it. I would not rent from budget.

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Rip off

It’s was an absolute disaster, I was quoted €59. I knew it was going to be more when I got fully insured but not (€444)then had to get a car seat for €45 which was flirty.

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Great service with no stress!

Budget car rental Shannon airport 5 star Excellent 👌 staff Professional No crap talk Definitely recommend Will be using again Thank you girls at Shannon Airport

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All reviews

397 total • Write a review

Showing 31 - 40 of 393 reviews
RK

Avoid avoid avoid!!

Avoid avoid avoid!!! Picked up my car in Killarney, there was obvious damage which LUCKILY I photographed. Dropped the car back at Dublin airport. At no point - pick up or return - did staff bother to come and take a look at the car. Landed back in USA and found over $2,000 was deducted from my account. All because someone ‘forgot’ to document the damage made by a previous client. Asked for a refund - Brian at the office DENIED a measly e400 refund on the hire but couldn’t argue with the photographic evidence so put the illegal 2k charge back on my card. Sloppy work all around, Budget. BEWARE.

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gv

Paid for car in England for wife to go…

Paid for car in England for wife to go back to her father’s funeral. As she was rushing to she him before he passed never clocked the insurance charges totalling 910 euros at 146 of that will get back once returned with full tank. This firm have to be on drugs to think this is excepted . There insurance cost 4 times what the car cost. Never ever hire from these bastards again. What an advertisement for Irish tourism. Avoid at all cost

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C

All very efficient and good value for…

All very efficient and good value for money. The collection and drop off process was done without undue delay. I had used Budget previously and expect to do so again.

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G

Awful. Avoid

Paid for satnav but none provided. 2 warning messages appeared after 10 km. Debiting excessive fuel costs so they can earn interest for 15 days is poor.

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IW

Bad communication regarding refunds of unused days

We decided to rent a car during the Christmas period to visit family. We prebooked our rental (everything included) but were charged almost double the amount when we arrived at the airport because we didn’t have a credit card. When we realised this additional charge was on top of the prebooked amount, we decided to return the car (within 2 days). We called to be sure we would get most of our money back. Both their Athlone HQ and the Dublin office confirmed we would get most of the money back. However, after we returned the car we got less than 1/3 of the total amount back. Then we hit a wall because of their terms & conditions. This was disappointing since we would have kept our overly expensive rental car if the person on the phone confirmed we would only get 1/3 of the amount back. Don’t book with Budget since they will say one thing but do something else. We only had the car for two days but were charged for twelve days.

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LK

Look out! They make you pay extra

When picking up the car, I had to pay 2000 euros upfront. This wasn’t possible due to the maximum credit card limit, and as a result, I was forced to take extra insurance. I have never experienced this with other rental companies. I feel scammed. I will never choose Budgetcar again.

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J

V Poor vehicle and expensive

I booked a VW Polo and was given a Dacia Sandaro. It was an old car with just under 100,000 kms , badly scratched, broken boot lid cover and poorly operating petrol cap release The amount I paid for the car hire I thought I was buying the vehicle The car provided was not an adequate alternative by any level of consideration and really was fit for the scrap heap. We were amazed and relieved it did not breakdown ! I will seriously consider not using Budget again

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HA

Never again with this scam rental company

The worst company you could deal with in Dublin.. A very simple scratch on the car does not cost 150 euros to re-polish and paint, but they took 1080 euros from me!! When I asked them for receipts to prove that they spent this amount on repairing this scratch, they refused to give me the receipts.. A company that steals people's money in a legal way

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JJ

Be careful

Be careful, quotations do not include VAT. Extra driver rate is per day. So extras add up. Staff at collection and returns very polite and efficient apart from the man in the return car park who was rude, sarcastic, quite abusive and unhelpful and all within 5 minutes. Hard to believe really . We only wanted to know where we could fill up with petrol that was near by. He insisted we had passed a garage ( which we hadn’t) then gave us directions which were hopeless.

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ML

Avoid please

Avoid please They tell you that there is no fees when your on site but at the end, when you receive the last invoice, the add what ever they want. Forget about the customers service it is a big ZERO

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