Review summary

Budget Car Rental Ireland has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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AL

Anne Lise Ducrot

1 out of 5 stars
A notre arrivée à budget car rental

A notre arrivée à budget car rental, nous avons été accueillis par un employé hautain et désagréable, qui n’a fait aucun effort dans la communication, on se demande pourquoi il continue à travailler auprès de touristes s’il n’apprécie pas cette démarche. Nous avons du prendre une assurance supplémentaire car nous n’avions pas de carte de crédit différé alors que cela n’était pas indiqué clairement lors de la reservation. Au retour, la jeune femme qui nous a accueilli et a ouvert le bureau était dans un état d’énervement palpable, elle s’est montrée extrêmement désagréable. À fuir absolument, sinon l’Irlande c’est merveilleux, les Irlandais sont sympa sauf chez Budget.

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AS

Andrew Shinar

1 out of 5 stars
I would not rent from budget.

We received a rental car that had a crack in the windshield that could not be noticed from the outside and could only be noticed once the windshield wipers started, which they did about 30 minutes into our trip. At the counter they had told us to simply take pictures of any damage and it would be easy to rectify this. We called budget and they instructed us to return the car to Cork Airport where they could get us another. At cork, they commented that dublin had dumped their problems on them and were not joking and treated us as such. They kept insisting on showing us the initial damage report despite us telling them that we already knew that budget had missed the initial damage on the car. They charged us 660 euros to pay for a new windshield that we had not damaged. I appealed this twice and got no favorable response. Budget took the line that because they didn't notice it and we didn't notice it in the lot that we were responsible for it when it was clearly much more likely that good customers like us would not have noticed it until 30 minutes into our drive and that we did not cause it. I would not rent from budget.

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DA

Declan Allen

1 out of 5 stars
Rip off

It’s was an absolute disaster, I was quoted €59. I knew it was going to be more when I got fully insured but not (€444)then had to get a car seat for €45 which was flirty.

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HB

Helena Bishop

5 out of 5 stars
Great service with no stress!

Budget car rental Shannon airport 5 star Excellent 👌 staff Professional No crap talk Definitely recommend Will be using again Thank you girls at Shannon Airport

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All reviews

397 total • Write a review

Showing 11 - 20 of 393 reviews
YK

This has been the worst car rental…

This has been the worst car rental experience in a long tine and I travel a lot. From being asked to step out of the line and having to go through the line again because they need a printed letter from the credit card covering insurance to paying 60eu for the rental and 200eu for insurance to then not getting the statement printed or by email. Staff are rude abd not helpful. Never again.

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d

bonjour cela fait un ans que j…

bonjour cela fait un ans que j attends un remboursement eviter rentalcar budget a dublin en passant par booking

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GP

tenetevi alla larga

In questo aeroporto sono specializzati nella sistematica applicazione di costi aggiuntivi al ritiro, specialmente agli ignari cittadini stranieri. Il personale molto sbrigativamente vi fa firmare digitalmente clausole che aumentano il costo del vostro noleggio in modo significativo. L'ho vissuto io ma anche decine di altri clienti, e si capisce dalle recensioni e dalla reputazione di Budget Dublino. Esperienza da "mai più", in quanto applicano in modo sistematico ogni sotterfugio per sottrarvi più soldi possibile. Inoltre non si capisce che fine fa il deposito cauzionale del carburante, ben 123 euro scomparsi nel nulla pur avendo consegnato l'auto con il pieno sino all'orlo. L'auto piena di graffi, attenzione, consegnata di notte in un parcheggio senza che potessi valutarla.

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JW

Had to pay for the insurance twice over.

I hired a Budget car and insurance via Ryan Air website . Upon arrival at the Dublin desk I was told that had to pay for the insurance again and was relieved if over 100 Euros by a quick talking young stocky fellow with short hair who had an air of anger about him when I challenged him over the paying twice for insurance .

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PC

Zero out of ten for customer service…

Zero out of ten for customer service very unhelpful hidden charges on arrival unable to pick car up and still charged the full amount. Have spread the word avoid at all costs

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PD

Fraud

Fraud. Moved rental to some company new way. Asked if i had photos of car before taking. Then proceeded to try to blame me for damage that was on the car when i picked it up. Told me no worries you have damage insurance. All the cars are crap and damaged. When you try to speak with supervisor they are experienced in supporting the fraud and offer no customer service. Thieves.

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D

AVOID UNLESS YOU ARE FOND OF THE EXTRA CHARGES

Started with the ignorant staff at the counter. Ignorant to everyone. Zero help whatsoever. Had booked a large car but was given a medium sized without any option. No other availability apparently. Not my problem. Maybe I should have charged them for the last minute change. Given a car that had its dashboard lit up like a Xmas tree. Drove it about 300m then took it back to exchange. Gottold it was the 4th exchange in the last 20 mins - that says it all about the standard they have. Then I got given a three year old battery Dacia of some sort. More hits than the Beatles. Took a video as it would have been too many photos. Again, lights on the dash for the brakes and tyre pressure all weekend. So, I was already late "collecting" the car from them. Problem with tyre pressures all weekend to the point where I had to get a tyre company callout it plugged on the morning I was returning it (which i didnt pass on to budget)which delayed me getting back to them. Explained all this to the returns team and they said don't worry about it. The counter team then charged me €72 late return fee for 3 hours without even telling me. When challenged I was told to email. When I did I was told there were no reported issues with the car when it was returned 🤣 All in emails. Shocking customer service. I hire cars every week across Europe - needless to say me or my company won't be using Budget again for the principle of this issue. Avoid at all costs.

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AB

The equivalent of Ryanair

The equivalent of Ryanair, the will find any way to add various fees and suddenly you have a shitty car for a huge fee. Also terrible customer service. Avoid avoid

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jd

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. They will not refund your deposit. They use already damaged cars to scam money from you. The staff I dealt with dropping the car off at Dublin were rude and dismissive. £500 scammed from me. Disgraceful behaviour. Ignored and dismissed. Hopefully someone who reads this will go with a different company.

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C

Budget tries to obfuscate the process

We reserved a car Nissan Qashkai or similar in England that was quoted at £42.59 a day for 6 days. Pretty sure it didn’t give me a choice of insurance cover. In Dublin it was made clear that quote was for 3rd party with an excess of €3500 Euros. Decided not to pay an extra €180 Euros for zero excess but did pay €10 per day extra for a second driver which they offered to not charge us for if we took the higher insurance. Clearly some sort of wheeling dealing going on to get the extra insurance money. The order I signed also included €160 for a full tank of fuel which was I think very steep, maybe twice the price per litre for a 50 litre tank. I didn’t see this till later. The order also said received full return empty. Again didn’t read that till later. I thought I had to return it empty which is stupid I know. I didn’t realise this was not fixed and that if we returned it full paying a reasonable price for fuel we’d get the €160 refunded (slowly). I think this is a deliberate obfuscation on their part. I only realised when on return I got a receipt with the fuel cost of €160 removed and the return data saying fuel 0/8. So I guess I will be paying €160 Euros. Just beware. The car itself was a Renault Arkana and it had several lumps and bumps on it. I photographed them all. Outside it had not been properly cleaned. The wireless key was held together by gaffer tape. It was ok but I was naffed off about the fuel con and the lack of transparency when being quoted of insurance being 3rd party only with a huge excess. Clearly I should have been more careful reading stuff but I will not be using Budget again.

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