Bridges Estate Agent receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Bought a flat a week ago through Basingstoke Brdges.Has been chasing to get fobs and keys since many weeks -no response,was standing outside my own flat for 20’minutes before someone came to let me in.Now I need to make keys and fobs myself,paying from my pocket. Sale done -Vanished -No response to emails-not professional.
Matt Bozier was exceptional. He kept us up to date throughout the entire process, was readily available to take calls and always called back promptly, making the purchase process far less stressful. Thank you Matt, and Bridges team
Rebecca was top notch from beginning to finish .
I would highly recommend Bridges Farnborough so far! We were listed with another agent for over 3 months with 3 viewings, Bridges have received 2 offers within 3 weeks. Very grateful to Ashleigh and the team!
No description available yet.
Website
www.bridges.co.uk182 total • Write a review
US
I have had 2 experiences with Bridges. Both of which were overwhelmingly negative. My first contact was around 15 months ago for a rented property. We viewed the property and decided to go ahead with proceeding as it ticked all of the boxes. I spent the next week chasing up the estate agent asking for updates about whether we were going to be considered as we needed to move out of our current accommodation within the next few weeks. After upwards of 10 calls to bridges and being told ‘the lenders are still considering you and 1 other party’ , I was eventually told by someone that I had never spoken to before that the landlord had decided to go with someone who had offered to pay 1 year upfront, something which they had known about 5 days prior and we were in fact never in the running for the property. We then managed to secure another rental through bridges. On the day that we picked up the keys we had to travel out of area to pick them up. When we arrived at Bridges we were told that no one had informed the staff at the branch that we were due to pick up any keys and we had to wait for the staff to call the Hook branch to confirm that we were actually able to pick the keys up. Since being in the property it has been largely pain free and any issues I have just gone through directly to the landlord. My second and most recent experience with Bridges has been through the attempted purchase of a property. During this time I have been in contact with 4 different estate agents all of which are based at different branches. Correspondence with them has been difficult as I would ask a question to 1 person, only for that question not to be passed on to the other person and me having to go through the process again of trying to get an answer on something (most of the time I didn’t get an answer and I was told ‘I will find out and get back to you’) I also put in concerns about some issues that came up in the survey and asked that the seller either address them or consider a reduction in asking price so that we could address them when we moved into the property. I raised this 3 weeks ago and had been told multiple times by Bridges ‘I will get back to you on X date’ never happened. After 8 weeks with very limited communication and when I did get any correspondence, it was ‘things are going as planned’. I decided to take matters into my own hands as our solicitors had received no information back from the sellers solicitors (something which I had raised to the move coordinator multiple times). I chased the branch manager, Kevin, to find out what was going on. After he spoke to one of the sellers he found out there there was a dispute between the 2 sellers and that it didn’t look likely that it would be rectified. So after 2 months of believing our purchase would go through, it transpired that there had been an issue that had been ongoing for months and this hadn’t been picked up. I question why correspondence only went through 1 of the sellers, as this was picked up as soon as contact was made with the second seller. After a further conversation with Bridges about where we go from there, I was told to ‘just let it go’ and also ‘the sellers other property sale is completing today’. Both statements are really not helpful the day of hearing of your property purchase falling through. I then didn’t receive any further correspondence from them until 2 weeks later, where we finally got it in writing that the sale had been cancelled. This process cost us over £2000 and was deeply frustrating. I have very little nice things to say about this company, from awful viewings whereby the estate agent knew nothing about the property, to poor processes of liaising with the sellers to ascertain what was causing the delay. Since this, we have found a property that we love and have nearly completed the purchase of this with an estate agents that we have found to be incredibly helpful and person centred. Quite the opposite of what my partner and I have experienced with Bridges.
Date of experience: May 15, 2024
Very prompt response in every aspect such as marketing and viewings . Certainly more viewings of our property are warranted imminently for it to sell at the earliest . Hope Bridges will keep up to their reputation of quick sales and won’t disappoint us .
Date of experience: May 6, 2024
US
Awful experience with Bridges Estate Agents having applied and been accepted for a shared ownership property. Subsequent applicants were permitted to queue jump. Complained, not resolved and then abandoned with no further subsequent service provided. Recommend avoid so as not to be very disappointed.
Date of experience: April 30, 2024
We would like to send our appreciation to Enzo Seaman for all the help that he has given us with buying our house. We initially met Enzo by Bridges Agency, when buying our new property and he was welcoming, professional, and treated us with utmost kindness. He provided us with a seamless tour through the property and detailed all the factors regarding the house with an inspiring enthusiasm and passion. After buying our new house of 17 years renting we had no doubt that we would appreciate Enzo's services again. This was our first property that we have bought, and despite the process being quite new to us, Enzo was yet again organised, kind and truthful. He guided us in the right direction, by giving us a fair feedback start with mortgage, solisitors, insurer etc. Overall, we strongly believe that Enzo is hardworking and diligent, and has been a great help to us. From our heart Thank you so much for all your help.
Date of experience: April 30, 2024
total disaster renting my house through romans on the no deposit scheme my house wrecked after 4 mths £200 even with endless photos to back it up i got back absolutly appalling company do not let you house out through this company a total con
Date of experience: April 26, 2024
US
I have a situation that I need to share with you. I saw a property with an agency (based in Basingstoke) and we booked an appointment to see another one. The first time we saw the property, the lady wasn't competent and didn't have any knowledge about the property. Furthermore, no one called us back or asked for any feedback about the property. The second time, we booked an appointment to view the property on the same day it was added to the market. The agency cancelled our appointment through voicemail and requested us to call back to book another appointment. I called back within 5 minutes, but the guy who answered didn't have any knowledge of the available appointment and promised to call back with a new appointment. The next morning, we received a text message with the new appointment, but within few minutes, somebody called and said the property had been sold. I feel that this is not fair play. We did not have any chance to look at the property or give any offer. I feel that this company has a catastrophic customer service without any competence.
Date of experience: April 19, 2024
We would like to send our appreciation to David Ramon, from Bridges Frimley, for all the help that he has given us, both with buying and selling our house. We initially met David, when buying our new property and he was welcoming, professional, and treated us with utmost kindness. He provided us with a seamless tour through the property and detailed all the factors regarding the house with an inspiring enthusiasm and passion. After buying our new house and beginning to go through the process of selling our current house, we had no doubt that we would appreciate David’s services again. This was our first property that we have sold, and despite the process being quite new to us, David was yet again organised, kind and truthful. He guided us in the right direction, by giving us a fair evaluation, and was able to sell the property quickly. Overall, we strongly believe that David is hardworking and diligent, and has been a great help to us. We could not recommend his services more.
Date of experience: March 23, 2024
Bridges Aldershot provided a really outstanding service when we sought to rent a property recently. Sean Hanly is a personable and highly professional member of staff and within a very short space of time made all the right connections and put us in touch with the perfect property for our needs. It is clear that his personal knowledge of the area and the property stock registered with the Company enabled him to secure a let very rapidly. We viewed the property and immediately signed a lease and had a stress free experience throughout. We highly recommend Bridges and particularly Sean Hanly.
Date of experience: January 9, 2024
We have recently sold our house and bought another through Bridges Fleet and cannot thank them enough. The process hasn’t been the easiest, having lost buyers & then difficulties with our buyers solicitors however Bridges have been fantastic. Rob in particular has gone above and beyond, keeping us updated even when it may have not been news we wanted to hear, to ensure we were fully aware of everything that was going on. When Rob was on leave for a couple of weeks Olly was equally as brilliant and responsive to all our questions. They have been constant in putting pressure on the buyers solicitors to move things forward when they were delaying it & we couldn’t have asked for anything more. Due to some of the difficulties we may not have always been the easiest clients, slightly stressed & with incessant questions, but they’ve never made us feel anything other than valued. I’m not sure we’re keen to move again anytime soon, but if we did we wouldn’t go anywhere else! They have made a stressful process as smooth as they possibly could & we’re so glad to have had them on our side. Thank you so much to all the Bridges team at Fleet, but especially Rob & Olly.
Date of experience: November 7, 2023
