Bridges Estate Agent receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Bought a flat a week ago through Basingstoke Brdges.Has been chasing to get fobs and keys since many weeks -no response,was standing outside my own flat for 20’minutes before someone came to let me in.Now I need to make keys and fobs myself,paying from my pocket. Sale done -Vanished -No response to emails-not professional.
Matt Bozier was exceptional. He kept us up to date throughout the entire process, was readily available to take calls and always called back promptly, making the purchase process far less stressful. Thank you Matt, and Bridges team
Rebecca was top notch from beginning to finish .
I would highly recommend Bridges Farnborough so far! We were listed with another agent for over 3 months with 3 viewings, Bridges have received 2 offers within 3 weeks. Very grateful to Ashleigh and the team!
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www.bridges.co.uk182 total • Write a review
Bridges have always been professional helpful and approachable - would recommend them highly
Date of experience: September 5, 2023
US
I can't be sure but it feels like they're advertising homes that are not for sale purely to gather the data of more potential buyers (Aldershot branch). A house went up for sale on Zoopla on 10th August 2023 (I checked this on the advert history). I called on the 11th August to book a viewing. Went through the process of updating all my registration details, was told Tuesday 15th August would be good, great. They said they would confirm with sellers and send me confirmation email. Today (Monday 14th) no email yet so I emailed them to check all was going ahead and shortly received a viewing confirmation email (10.05am). At 10.16am they called me to say the sellers are reviewing offers so not doing further viewings. So it took 2 business days for you to advertise a property and it get offers? I doubt it in this market. If it had offers before today, why didn't you call me beforehand or tell me there were already offers before taking my details? Why are you still advertising it as available? What a waste of buyers time. Unsubscribed and will avoid homes advertised by Bridges in the future as I just don't trust they are really for sale at all!
Date of experience: August 14, 2023
US
Very happy to recommend Nikki at Bridges Farnborough, special mention to Tadgh who made the introduction which led to the sale. Nikki kept in close contact with us which is so important, professional and reassuring as we always knew what was happening and when. Six years after first trying to move, three agents and third time lucky we have quickly and successfully exchanged contracts and are working hard to pack ready for completion in early August. We worked in partnership with Nikki and the team to make it happen this time.
Date of experience: August 4, 2023
US
I've bought and sold a number of houses and I have found Bridges to be the worst estate agents. I won’t use them again. I have tried to work with them regarding my concerns but there was no improvement, despite chasing them and eventually making a complaint (which they closed without addressing any concerns). They've had plenty of opportunities to resolve this but they haven't so here I am writing a review to warn others! My contact was the branch manager in Farnborough ("T"). At the start he seemed enthusiastic, professional, helpful and it was my understanding that we were on the same page. I made it clear that I wanted to sell my house but I'd acknowledged various difficulties in the housing market and for this reason I asked if he felt there as anything I could do help sell my property. I was told "you've done it all". I asked him and his team to let me know if there was anything I could do to change the property once they start doing viewings and receive feedback. This all changed after I signed up. All communication from him stopped - in fact during our contract term nobody contacted me to discuss my property. Other agents would call me to check in. Two properties came for sale on my road with other agents and sold. Viewings would go ahead on my property and I wouldn't hear anything. After a few days I would follow up asking for feedback and it would go to voicemail so I'd have to wait for them to call me (to book further viewings). I would frequently be told; i) we haven't been able to contact the people ii) I didn't do the viewings but I'll ask the person who did to call you (they rarely did). There were times where they had feedback recorded on their system but nobody had bothered to tell me. Each time I explained that it's useful for me to have feedback because there maybe things I can do to get sold. I had this same conversation with at least 5 people but got the impression they didn't want to know. I would increasing receive calls from "L" in their central team to book viewings and I would also ask her for feedback but this would be referred back to the Farnborough office. I called my contact "T "and for a very brief period I received some feedback on viewings before this stopped again. It got to the point where I told them there's no point doing viewings if I never hear anything back. Things still didn't improve and it seemed I was getting very little from Bridges. I asked for feedback on a specific viewing and when our contract was due to end. I was told they didn't have this information so they'd ask T to call me. Of course he didn't, he was working that day but asked someone else to call me. I was told there is a system note that "TQ" had already called me with feedback which I had stated was incorrect. After the call I checked my phone records, text messages, voicemails and emails which confirmed the fact that they had not contacted me. So either they have lied about calling me or they've dialled an incorrect number and spoken to someone else about my property. I was told our contract had ended and he followed up by emailing me asking me to reply providing notice to end our contract! On the call he said they may have contacted my partner - this is also incorrect (and impossible) as I'm the sole seller, they do not have my partners contact details and my partner has had no involvement in the sale of my property. I replied providing notice to end our contract. I copied in T and the other person I had been dealing with, stating my concerns, as detailed above. Another agent who had sold a nearby property contacted me and was surprised my property hadn't sold. I mentioned I had found Bridges to be useless and he said he hears this a lot and he's actually taken on another property from them as the vendor has experienced similar issues to me. It was refreshing to deal with an agent who can be bothered to show interest in my property. I hadn't received a response to my email to Bridges so I followed up asking them to take my property off the market and how I get the key returned. I'd had enough. A few days went by I still hadn't heard anything so I followed up. I had previously used Bridges in 2017 to sell my previous property. I struggled to get a reply from my contact and after my property went under offer I tried to view properties they had advertised but they never came back to me so I never got to view them! I thought things would be better this time with the new contact but I was very wrong - things are far worse. Eventually the head of sales called and said he'd looked into my concerns. I stated I would never use Bridges again and remained unhappy but he had nothing to say so the call ended. I received a reply stating they had closed my complaint. To be clear it’s not resolved and this guy hasn’t listened to me as in the reply letter summarising our call he missed off various key points that we discussed. AVOID!
Date of experience: July 22, 2023
My tenancy with Bridges letting agents of Farnborough is finally coming to and end and I couldn’t be happier. Problem after problem since the day we moved in. Grossly unprofessional and never willing to hold their hands up when in the wrong, they would rather try and accuse their tenants of lying. One of the agents had arranged a viewing today from 1.00 - 2.00, my wife and I with our daughter made sure we left ample time for the viewings to finish so we pulled up to the house at 2.20 and the agent was still present with the people viewing the property so we couldn’t pull up our drive which meant we had to go and waste another 15 minutes. When we returned, one of the doors was unlocked. I sent an email about the issue and the cowardly individual dealing with the case decided to call my wife rather than reply in a formal email. The representative tried to argue about the viewing going over until my wife offered to show our CCTV for proof, the representative then tried to argue that the agent wouldn’t have left the door unlocked - it was unlocked! If I could leave a minus star review I would but unfortunately I have to leave an incredibly flattering 1 star.
Date of experience: July 1, 2023
Fantastic service from initial call to completion. Bridges were very proactive in selling the property and keeping me updated at all times. Always answered any questions promptly. Nothing was too much trouble. Five star recommendation.
Date of experience: June 6, 2023
I asked for several things to be repaired prior to moving in. These weren't done. Not only that but the cleaners also smashed the glass on my oven. A month later and it still isn't repaired. I am given a variety of subcontractors numbers who are unable to help and the latest number isn't even recognised. Make sure the property is right before you move in and hope that it never needs repairs or you will be like me left without essentials for a long time
Date of experience: May 27, 2023
