It was a very good trip.
It was a very good trip.

Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the quality of the condos, highlighting comfortable beds and well-maintained units, particularly at locations like Phoenix IX.
However, numerous complaints arise regarding cleanliness and maintenance issues, with reports of mold infestations, bed bugs, and dirty linens in various units. Customers also voice frustration over poor customer service, including long wait times for check-in and unresponsive staff. While some guests commend individual team members for their assistance, the overall sentiment reflects significant concerns about the condition of the properties and the company's handling of issues. Consequently, the prevailing sentiment leans towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The staff here are very friendly and helpful and the premises are immaculate”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Brett/Robinson Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.9).
500 reviews of Brett/Robinson Vacation Rentals. Filter by what matters to you.
It was a very good trip.
We love it there! Have stayed several times and always enjoy ourselves.
Great vacation except for the rain. Booking was easy. Smooth check in. We had no issues, but it was nice to know there was 24 hour on site management if we had any. We are booked again for 2019.
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wonderful group to rent from. Have rented from Brett Robinson for several years, very professional, I have never had a problem , but I have had another realty company that I rented from, it was a very bad experience. Iwould highly recommend Brett Robinson to others, thanks for helping us, when we need a vacation rental.
Wonderful experience. This was our first time vacationing in Alabama instead of the Florida. The property was super reasonable especially for the beautiful beachfront location and view. We stayed at the Phoenix IX which was more than what we expected and have decided this is our new yearly vacation spot. Thank you Brett Robinson and employees of the Phoenix IX for the extremely clean condo, a NOT break the bank price and the friendly professional staff. Would recommend this location and property to anyone. We’ll be seeing u soon for our 2019 fall vacation.
Phoenix X was a great place to vacation for our family. We loved the access to the white powdered sugar beach, a bar next door with live music, an outdoor pool and an indoor pool. We found plenty of restaurants, local shops, and a grocery store nearby. We had a couple of maintenance issues in our condo and Phoenix X had someone look at them immediately. Unfortunately our dishwasher quit working and we had to handwash dishes, but it didn’t ruin our vacation. We’ve already booked for this year again. We will be trying out a different, updated condo. Very child friendly place to stay. If you stay at Phoenix X, make sure you check out the church service next door. Very friendly and welcoming!
After arriving and spending the first night in the original bookingI requested moving to another condo with a walk in shower. I thought when booking the first it had one, but it did not. My 85 yr old mother was with me and can not step over a tub rim. After several attempts by the manager on site she was able to find one in the same building and allowed us to move immediately. We have stayed in several of the properties at different times. This year and last we spent the month of January there and have enjoyed both the 6 and 7 building. So much so we have already reserved the same one for the month of January of next year. Thank you Brett Robinson for your help and consistency. ( that is not saying there are not little quirks but that is everywhere and they address it quickly)
The location, the views, the quality of the condos, the pools, and the beaches were just what we’d hoped for when we planned our 2018 family Christmas vacation! We would highly recommend these condos to anyone! We rented two 3 bedroom / 3 bath condos for our family. The condos are roomy and the decor is bright and new. Large sliders give way to million dollar views of the Gulf beach. Hotel trolleys and shopping carts made moving in easy from the 6th floor parking garage. We did have some trouble with the air conditioning in both condos (A/C not cooling and water leaking). Thankfully, temperatures were mild so it didn’t ruin our vacation though we believe the management should be more attentive to residents over holidays. Maintenance did arrive in a timely manner but the problems were not resolved. (This was addressed at checkout, also, but no apology was given and there wasn’t a sense of regret on the part of management.) Because some of the rooms don’t have exterior windows (two of the bedroom windows face a hallway), the bedrooms got warm at night. This was not enough to downgrade the rating I gave these condos but is an issue I believe should be addressed. (Thankfully, we’re a generally happy family and didn’t want to let anything spoil our vacation!)
Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
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