Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
Best Price Travel receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the company for its excellent customer service, highlighting staff members like Steve and John for their helpfulness and efficiency in booking flights at competitive prices.
Positive experiences often mention the responsiveness and support provided throughout the travel planning process. However, a significant number of complaints focus on issues with ticket bookings and refunds, with several customers alleging that the company engages in deceptive practices. Reports of canceled flights and difficulties in obtaining refunds contribute to a sense of frustration among dissatisfied consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 327 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 2.0 | 8 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 1.8 | 6 |
| Jan 25 | 3.4 | 15 |
| Feb 25 | 3.2 | 9 |
| Mar 25 | 3.9 | 30 |
| Apr 25 | 4.4 | 13 |
| May 25 | 3.6 | 19 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 327 most recent reviews.
“Great customer service and knowledgeable staff”
“I booked a flight through Best Price Travel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.3 out of 5 (fair) | +32% | 327 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Best Price Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.9).
327 reviews of Best Price Travel. Filter by what matters to you.
Totally agree with the 1 star ratings below......just tried to book a flight and this is a scam!! all they want is to collect your cc details.....tried to call the call centre and kept getting cut off then spoke to someone who said she would send an email but never got it!! Avoid this mob and use a reputable booking agent!
The reviews written are all fake as you cannot talk to anyone, they dont even answer emails. They advertise seats at prices that are not available and then upsell you AFTER they have your credit card and details... my upsell went from 729 to 980 for the same flight they advertised, which was 150 over the market............ i am sending this to Aust. consumer affairs
I had to give them one star because there was nothing lower on the score board. Thought that I was booking directly with the airline turned out it was with this crowd. Within 1-2 minutes of the booking I am on the phone to them when I realised my mistake, but now it is $350 x 2 to cancel flights tickets that I was told were "almost" ready to be issued. This is now some 20 odd minutes later and being put on hold and transferred to a second person. Stomach sank further when I had a quick look at these reviews. Where else in Australia do they charge you $700 if you change your mind within 1-2 minutes of a transaction, looks like there is no such thing as a cooling off period with this crowd. All that I can say is Karma is a b*tch.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
I booked flight ticket for my parents. When I book the ticket I specifically mentioned the agent (Hary) that there is high change that I have to reschedule (delay) the flight to 1.5 to 2 months later because of my parents health condition. So I specifically paid extra for the fare to make it flexible. I purchased the fare in very high price because of urgent flight. When I asked the agent to reschedule it for 2 months later date they charge me $500 extra again. These guys are very unprofessional, they keep you hold on the phone unnecessary. They play the mind game with you and the situation. Please do a favor to yourself, get the airlines ticket from valid agent. This is a SCAM.
I recently booked a ticket on call with BestPriceTravel.com, and this is the worst experience I have had while booking a flight ticket. I was misled by incorrect information about my flight from Kathmandu to Melbourne, which was provided by an agent named Amy. Imagine an international flight without meals. And even after constant followup, I wasn't provided with any solutions, and when I asked about cancelling the ticket which was just an hour after booking, they were charging almost 25%, which is ridiculous. I wouldn't recommend ever booking through this website.
DO NOT BUY FROM THIS TRAVEL AGENCY "EVER"- we made a booking for a family of four for SYD-DELHI-SYD through them for travel to India in April 2020 and the tickets were required to be cancelled due to the COVID lockdowns. We patiently waited as many others to see how things unfold for travel and Air India and the Govt. of India had both advised that customers with travel plans during the lockdowns are to be refunded in Full ($3,570). Despite explaining that we have undergone significant financial hardship due to loss of employment and illness in the family and need the refunds badly - they part refunded the money in October 2022 (after many many follow-up calls and emails) and deducted a MASSIVE $700 - I have explained that this was both very unfair and unethical to deduct such a huge amount in the name of "administrative / processing" costs. They do not care - businesses like these should not exist. I am going to be lodging a complaint with the Australian Federation of Travel Agents, Airline Customer Advocate, the Fair Trading NSW and the ACCC. DO NOT BUY FROM THIS BUSINESS !!!
I canceled my reservation due to cancer and now I cannot get a hold of them for my refund I have been calling for a week and sent two email and no response. There chat service is not in English
In my experience, they have the worst-ever Customer Service personnel. Arrogant, not having correct data to talk to customers, always talking over you.. the list goes on. They collected 240 AUD from me for Name correction (the name was not misspelled, a part of the First name was entered in the Surname). On paying they had updated it wrongly on the Airline's website. When asked about it they said it is fine. This after telling me the name has to be EXACTLY the same as in the passport and charging me 240 AUD. They keep you waiting for endless, and many a time the call is disconnected/ not connected to the correct person when trying to resolve. They say it is 24 hrs support but keep on saying they are not the right team Seriously suggest the management review their customer service capability I have written a complaint to their contact email but did not receive any reply
Incredibly stressful experience. My gut instinct was telling me not to book with this company but they were so persistent in warning me that I was about to miss out on the best flight deal that I went ahead and booked it. The flight booking process went okay, what didn't go okay was what came after. I was flying Brisbane to London with Scandinavian Airways, via Singapore and on a Singapore flight (code share with SAS). When I landed in Singapore I was feeling quite unwell and was advised to rest the night at the airport and the Singapore Airlines staff said they would get me on a plane in the morning. However when the morning came (and I felt a lot better) I was advised that I would not be able to move onto another flight that day as they were no code shares with SAS. What followed was a nightmare, I spent 5 days in Singapore airport, unable to leave the airport, unable to get another flight, I had multiple calls with Harry from BPT who kept assuring me he was doing what he could, but nothing materialised. After 4 days in the airport I saw that there was a flight available with SAS / Singapore Airlines - the team at the airport confirmed there were seats, I called SAS directly and they also confirmed there were seats, but that the booking would need to be made by the agent. So I called the agent, the agent called me back a while later to confirm that he had been unable to reserve me a seat on that flight (despite there being seats available) and that he was finished working for the day so could not help any further. In the end I had to spend an additional $2500 on a British Airways flight to take me to London, after 5 days of sleeping on the floor in the airport. If I had booked directly with the airline it would have been a $130AUD charge to change the flight and I would have been up and away the next morning. I can safely say that this was the worst customer experience of my life. Booking with an agent like this is probably fine if the journey goes to plan, but if there are any hiccups it can be an incredibly painful and expensive mistake. The kicker was getting a text message from them 3 days later asking me if I needed assistance with any travel plans. I sent a few emails and waited over a week to post this to see if BPT would respond, offer any sort of compensation, or even an apology, but no comms materialised.
Tried to book flights to Koh Samui six months in advance. Advertised price was great so filled in personal plus credit card details. Then received message to contact them as no seats available. Was then advised that I needed to pay more for my return ticket. At the same time my daughter was booking the same destination for different dates and was given the same spiel. Won’t be booking through them.
It's almost more then 2 weeks i asked them recording regarding i booked tickets with vani nd after she changed her statement, Harry one of them staff member called me and said she said there is no penalty while change date in case, so would like to have recoding i asked Harry to send me by email they haven't done they are so fake people who love to cheat costmer and they never understand client situation,circumstances they just earning money with scams, never ever ever book your tickets with best price travel i have paid them 2550 $ for me nd my 21 month old son i have full right to listen the recordings still they not provided they all staff members vaani,Harry,niraj, nd more just doing a good salesmaning they not worry about Clients, they just making money..
2.5 years ago, I booked 2 tickets, Singapore airlines, the flights were been canceled due to Covid19, the policy I can get the refund, but I never got my money back. I contacted singapore airlines, they let me contact my agent BestPriceTravel. the agent says" We haven't receive the refund yet from the airline.We will refund you once we receive it from the airline" I guess I won't receive this refund forever. does anyone know where i can online lodge a complaint?
Good prices and is legit, but has zero customer service. I made a reservation with free cancellation on purpose, but I wasn’t able to cancel it with Price Travel. After countless phone call attempts and emails, looks like I’m out all my money. Would never use again
I dealt with Ms. Hang (Moon) extremely slow in communicating. Was never able to follow along with what I was asking for, thus sending itineraries that didn't make sense. She also ultimately told me they could only assist if I booked everything with them inclusive of hotels and air. In other words they couldn't assist with just transfers and tours. Very odd considering their website. There are much better options in Vietnam. I suggest skipping Best Price Travel.
I just want to warn people please donot purchase ticket from Best price travel even if they give free. Its a dodgy company. They will take all your money & will not attend your call & also not issue you tickets. They always put cheap price on Skyscanner but when you buy ticket from them, it will go into wastage. They are scammers!!!! Cheaters & Liars!!!!!! Fraud company working in Australia!!!!!!!
I would give less than 1 star if possible. Cancelled business class tickets on the 19/03/2020. Since then I have had to contact them many times to get updates on my refund. Although they had no role in the cancellation (Covid) they have provided next to no service and then impose an excessive admin/ consolidator fee of $422 whatever that fee means. I have contacted NSW Fair Trade Office but simply cannot believe that these guys are able to keep trading in Australia!
I was searching tickets to travel in an emergency and found this deal on website cheapflights DOTcom DOT au with website Budgetpricetravel DOT com DOTau wherein tickets were priced at a substantial discount to market price. I jumped on to the opportunity and booked the tickets only to be told (after the payment was made) that my tickets cannot be issued and gave me a reference number to call their office in Parramatta/ Bellavista. I did call the number still hoping the deal to be true and realized they have intentionally advertising cheap flights with no intention to sell but with an intention to collect your details, date of birth and mobile numbers. Be Careful. I wish i had time to take these monkeys to fair trading.
This company is awful , it gives awful a bad name. The employees are dreadful and misleading Just a bunch of lying oxygen thieves I lost $2000 with them, next time I’m going to pay the premium and use reputable companies or airline direct Costly lesson but good one for the future
I bought 2 tickets to India and because of Covid 19 the flight was postponed, the guy which I talked to told me that I must call them when my flight supposedly starts, I called the company and after they said that I can used my flight till December 2021, I called more than 3 times wondering if they can give me a confirmation that I can use my flight but at the tird call the girl reply WE ARE BUSY, WE WILL CALL YOU BACK, CALL THAT I NEVER GET. I WANT AN ANSWER OR MY MONEY BACK.
Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
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