Best Price Travel
Read all reviews for Best Price Travel →
Wouldn't recommend
Incredibly stressful experience. My gut instinct was telling me not to book with this company but they were so persistent in warning me that I was about to miss out on the best flight deal that I went ahead and booked it. The flight booking process went okay, what didn't go okay was what came after. I was flying Brisbane to London with Scandinavian Airways, via Singapore and on a Singapore flight (code share with SAS). When I landed in Singapore I was feeling quite unwell and was advised to rest the night at the airport and the Singapore Airlines staff said they would get me on a plane in the morning. However when the morning came (and I felt a lot better) I was advised that I would not be able to move onto another flight that day as they were no code shares with SAS. What followed was a nightmare, I spent 5 days in Singapore airport, unable to leave the airport, unable to get another flight, I had multiple calls with Harry from BPT who kept assuring me he was doing what he could, but nothing materialised. After 4 days in the airport I saw that there was a flight available with SAS / Singapore Airlines - the team at the airport confirmed there were seats, I called SAS directly and they also confirmed there were seats, but that the booking would need to be made by the agent. So I called the agent, the agent called me back a while later to confirm that he had been unable to reserve me a seat on that flight (despite there being seats available) and that he was finished working for the day so could not help any further. In the end I had to spend an additional $2500 on a British Airways flight to take me to London, after 5 days of sleeping on the floor in the airport. If I had booked directly with the airline it would have been a $130AUD charge to change the flight and I would have been up and away the next morning. I can safely say that this was the worst customer experience of my life. Booking with an agent like this is probably fine if the journey goes to plan, but if there are any hiccups it can be an incredibly painful and expensive mistake. The kicker was getting a text message from them 3 days later asking me if I needed assistance with any travel plans. I sent a few emails and waited over a week to post this to see if BPT would respond, offer any sort of compensation, or even an apology, but no comms materialised.