Simplicity, Simple
Simplicity & ease of going through your details,very good
4.6
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
AXA UK Car and Home is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great company for car insurance
Great company for car insurance, great price for full cover, very happy with how quickly they got back to me and signed me up, highly recommend this company many thanks.
I have my moter insurance with you and…
I have my moter insurance with you and asked for a quote for home contents i you very impressed by the quick quote and happy with the price.
Easy to deal with and a good price
Easy to deal with and a good price
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.axa.co.uk
All reviews
1,000 total • Write a review
Showing 901 - 910 of 996 reviews
S
Saunders
US
Because unfortunately my son in law…
Because unfortunately my son in law transferred my private plate on to my Jaguar,so I’d already got my insurance with original number.I had to use your phone service to swop the number and the lady on the phone was absolutely brilliant.She sorted it in no time.👌😎Colonel73xx
Date of experience: May 6, 2025
EA
Very good example customer service very…
Very good example customer service very goo
Date of experience: May 6, 2025
JD
Great experience
Great experience. Change was free and simple to do on line
Date of experience: May 6, 2025
DB
Customer talked me through changes…
Customer talked me through changes efficiently , with friendly approach
Date of experience: May 6, 2025
DP
Easy p easy. Easy to enroll fill in information
Easy to enroll fill in information. Ajust items to personal likes. ok all good
Date of experience: May 6, 2025
MW
The representative I spoke welcomed me…
The representative I spoke welcomed me with my new policy and was very professional .
Date of experience: May 6, 2025
B
Barry
US
On the phone for an hour
i was on the phone for nearly an hour to pay an extra premium, All i kept hearing on a pre recording was how easy it would be to pay in my account on line. It was not. I have never known it so difficult to make a payment to a company. Eventually spoke to a real person who informed me that to pay over the phone would incur a £25 charge. Axa will not get any more business from me.
Date of experience: May 6, 2025
JS
Nothing wrong with the policy booking…
Nothing wrong with the policy booking process and absolutely nothing wrong with the advisor I spoke to on the phone, he was very polite and efficient. I called to cancel a policy that hadn’t started as online it said I may have to pay a £50+ fee so I didn’t go any further and decided to call instead. My issue with this company is its overly aggressive and quite threatening pre- recorded blurb when you call. I found it so offensive that I would not consider using this company again. It was one threat after another. The not tolerating abusive behaviour was the only valid one. Every scenario threatened a fee if you didn’t action it online. They clearly do not want to employ actual human beings to interact with their customers. The overall tone of the message was bad, the customer who wants to speak to a person will have to pay. It’s a definite no from me.
Date of experience: May 6, 2025
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