Simplicity, Simple
Simplicity & ease of going through your details,very good
4.6
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
AXA UK Car and Home is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Great company for car insurance
Great company for car insurance, great price for full cover, very happy with how quickly they got back to me and signed me up, highly recommend this company many thanks.
I have my moter insurance with you and…
I have my moter insurance with you and asked for a quote for home contents i you very impressed by the quick quote and happy with the price.
Easy to deal with and a good price
Easy to deal with and a good price
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.axa.co.uk
All reviews
1,000 total • Write a review
Showing 891 - 900 of 996 reviews
PS
So easy to arrange and very quick to…
So easy to arrange and very quick to sort it .Price was good as well so i'm happy
Date of experience: May 6, 2025
JH
Executor experience
As executor, needed to close insurance. All done with no fuss and small refund organised swiftly.
Date of experience: May 6, 2025
AE
Online form super easy.
Ease of use and although I have not spoken to an actual person the whole experience was super easy and stress free for me and cheaper than I originally expected but still not as cheap as any driver would like.
Date of experience: May 6, 2025
MD
Mark D
US
Distressing Experience with Eversure/AXA Claims Process – Disability Awareness Severely Lacking
When I took out insurance through Eversure, I wasn’t fully aware that AXA underwrites the policy—and that AXA then outsources the claims process to a third-party company I’d never heard of. Unfortunately, this company treated me with suspicion from the outset, and the experience has been nothing short of distressing. Last week, I had a preliminary call where I was told someone would follow up with me today. Toward the end of that call, the representative unexpectedly mentioned that a video call might be required. As someone who is autistic, I find face-to-face interactions incredibly difficult, and video calls are particularly challenging. I informed her I don’t have access to video call platforms like FaceTime. Rather than offering an alternative, she insisted I find a way—essentially suggesting I beg, borrow, or steal access—so their AI software could “analyse” me. I rarely disclose my autism, but in this instance, it was directly relevant. I disclosed it clearly, and still no adjustments were made. Today, I received the follow-up call. It opened with a cheery explanation that they’d be using software to detect if I was lying. This was a lovely touch after being a paying customer for over two and a half years without ever making a claim. The tone of the call quickly became worse. I was asked the exact date I took out the policy. I couldn’t recall it offhand and was told to “just guess.” When asked how much I paid for my camera, I again wasn’t sure—so again, “just a rough guess.” I said it would have been helpful to receive an email beforehand listing what I’d need to have ready. The agent claimed she didn’t know what information would be required—which is clearly false, as she was following a scripted process. I explained that the questioning felt more like interrogation, and that I was worried saying the wrong thing would be used to deny my claim. Her response? “Can someone else speak for you?” I said no—nobody else knows the details. Once again, this felt like something that could be used against me. At that point, I told her someone trained in disability and mental health should be handling my claim, not someone clearly unequipped to engage with neurodivergent people. I asked if I could speak to someone else, and she said bluntly: “Nobody else is available.” I asked for an email listing what would be needed for the next call, and again, I was told “it doesn’t work like that.” Another obvious lie—of course they know what they’re going to ask. They just prefer to catch you off guard. This entire process left me feeling like a criminal. No compassion, no understanding, no effort to accommodate a clearly stated disability. Just suspicion, pressure, and emotional fatigue. For clarity, I’ve used ChatGPT to help structure and clean up this review, but every word reflects my genuine experience.
Date of experience: May 6, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.