Simplicity, Simple
Simplicity & ease of going through your details,very good
4.6
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
AXA UK Car and Home is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great company for car insurance
Great company for car insurance, great price for full cover, very happy with how quickly they got back to me and signed me up, highly recommend this company many thanks.
I have my moter insurance with you and…
I have my moter insurance with you and asked for a quote for home contents i you very impressed by the quick quote and happy with the price.
Easy to deal with and a good price
Easy to deal with and a good price
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.axa.co.uk
All reviews
1,000 total • Write a review
Showing 881 - 890 of 996 reviews
NF
Great customer service
Great customer service; quick, took accountability and actioned straight away.
Date of experience: May 9, 2025
AP
Alan Parsons
US
User friendly website
Very competitive quotation and user friendly website
Date of experience: May 9, 2025
cj
Quick and simple to change details
Quick and simple to change details
Date of experience: May 9, 2025
SN
Very good firm to deal with
Very good firm to deal with
Date of experience: May 9, 2025
SL
AXA Car Insurance renewal
Received an email reminder from Tara Foley CEO of AXA UK & Ireland on the 18.04.2025 at 06:30 stating my Car Insurance was due for renewal on 12.05.2025. The reminder quoted £332.46 for this year against a price of £280.98 for the year just gone. As AXA decided not to renew my Home Insurance back in January 2025 I took the opportunity to write back and state as a direct consequence of AXA electing not to offer me Home Insurance I would therefore be placing my business for Car Insurance with an alternative provider this year. In actual fact I have saved money big time as the alternative provider is cheaper than last years AXA premium of £280.98 ( exactly the same like for like policy ). My email was intercepted by an Executive Assistant ( name available upon request ). I had requested no further marketing or sales emails from AXA, in addition, I also requested a certificate of NCD. This reply came back :- "I really appreciate you sharing the further details. I replied to your emails on behalf of Tara as she is currently away and didn’t want to delay a response - I will of course update Tara on her return. I will ensure that the marketing request is updated asap. I will also request the certificate of no claims proof - please bear with me so I can discuss with the relevant manager on Tuesday on return after the bank holiday. " This was Easter weekend, 18th April 2025. I have sent two further emails ( both with email delivery receipts ) one on the 6th May 2025 and one 8th May 2025 asking for the courtesy of a reply....................what has happened, absolutely nothing! DISGRACEFUL. TRUSTPILOT READERS TAKE MY ADVICE AND .....PLEASE.....PLEASE......PLEASE......PLEASE USE AN ONLINE COMPARISON WEBSITE TO CHECK BEFORE RENEWING ANY INSURANCE WITH AXA. YOU WILL BE BETTER OFF. Update.........received a brief email from Tara Foley timed at 08.35 this morning Friday 09.05.2025. Quote as follows :- "I am so sincerely sorry that you have not received your NCD Certificate - I have requested this matter urgently looked at. Please bear with me whilst I obtain an update." Unquote. So...watch out for next installment! Final update 12.05.2025. Received a reply from Tara Foley explaing the situation. Many thanks Tara for taking the time to reply personally but you have still lost a Home & Car Insurance customer.
Date of experience: May 8, 2025
Lt
I was about to take out axa home…
I was about to take out axa home insurance having spent some time filling out all the details and double checking, and I opened a new page and it closed my old one putting up a message saying 'sorry you can only have one axa page open at once' - I lost my entire quote which I was just about to check out. Not a good system - this needs addressing UPDATE: I emailed and a complaint is open. They have said it could take up to 8 weeks for the complaint team to respond
Date of experience: May 7, 2025
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