Really poor experience with this…
Really poor experience with this company, as a priority customer too. Issues for two years, unresolved. Phone calls not returned. When there are issues, they fail to notify priority customers. When I put a complaint in, they kept it to what they're 'legally obliged to give'. Not what is fair given repeat service issues. UPDATE following response: I already have an active complaint open and have asked for an appropriate level of compensation. IWNL have said that even though the water pressure was so bad for the last two years (so bad I thought my boiler was broken as I got no hot water upstairs) - that as they had no report of poor water pressure in the first year - they will only compensate £25. I would add the infrastructure for the new build estate (1,200 houses ish) was wrong and on-one obviously checks water pressure from IWNL?