American Water Resources

3.4149085794655414 out of 5 stars
3.4
Average711 reviews

TrustScore

3.4
3.4149085794655414 out of 5 stars
Average
5 out of 5 stars
388
4 out of 5 stars
32
3 out of 5 stars
25
2 out of 5 stars
19
1 out of 5 stars
247
711 reviews in total

Review summary

American Water Resources has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

timely, efficient, professional service

The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I received impeccable five-star service…

I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excel...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Service As Promised

Aside from some scheduling problems, which were no big deal as it was not an emergency situation, my experience was quit...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

You AWR do a great job.

You AWR do great job. You responded to my claim was very fast, the dispatch communication was very good and your technic...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Susan
Susan
1 reviews
11 days ago
5 out of 5 stars

Clogged drain

Great response time. Friendly, knowledgable staff. Cleaned up after the job was done.

Helpful?
Mark Stroop
Mark Stroop
1 reviews
11 days ago
5 out of 5 stars

Money well spent for the service

Adolphus Hughes from Circa Service was a great communicator and showed up when promised. He was excellent at explaining the service and was very attentive when he asked what problems I was having. He finished the job promptly and made sure to explain what he did and made sure I understood what was done. He was a great ambassador to his company and the warranty service.

Helpful?
Che
Che
1 reviews
11 days ago
5 out of 5 stars

At first I was skeptical, but they proved me wrong...

At first I was skeptical because when I first called about my leak, I was told that I had to determine where the leak was coming from. I called my water company and they said the leak was definitely inside my house. Then, I called AWR back to report that it was inside my house, and then they created a claim. I had to follow the process, which I didn't quite understand at first. However, after saying all that, AWR is the Best warranty I've ever had. "They say what they mean and they mean what they say!" I only had to pay $50 for the service call and the company they sent (High Priority Plumbing) was the best service ever! I had to mention High Priority as well, because they were very professional, efficient and very knowledgeable in finding and fixing my leak. I would highly recommend this service to everyone and I already have mentioned it to all my family members, as well as close friends! AWR is the warranty to have for plumbing, sewer, etc. and I'm so glad I got it!!!! Thanks so much AWR and High Priority Plumbing!

Helpful?
Henry
Henry
1 reviews
11 days ago
5 out of 5 stars

Tyler was awesome!

Tyler was awesome!

Helpful?
WENDEL Allen
WENDEL Allen
1 reviews
11 days ago
5 out of 5 stars

The courtesy and professionalism Dave…

The courtesy and professionalism Dave and Todd presented.

Helpful?
GEORGE DEAN
GEORGE DEAN
1 reviews
11 days ago
5 out of 5 stars

Quick to respond

Quick to respond, very professional.

Helpful?
Roy Giles
Roy Giles
1 reviews
11 days ago
4 out of 5 stars

He was on time

He was on time, knew what to do, and all things looks good.

Helpful?
11 days ago
5 out of 5 stars

My Experience with American Water Warranty Service

All the people from Bailey plumbing were awesome. They were on time courteous and very professional. . I recommend the warranty to all my neighbors.

Helpful?
Daphne
Daphne
1 reviews
12 days ago
5 out of 5 stars

Great Service

They fixed the problem and did a great and thorough job.

Helpful?
Edee Jackson
Edee Jackson
1 reviews
15 days ago
5 out of 5 stars

Everyone contacted was well mannered

Everyone contacted was well mannered, knowledgeable, and very efficient.

Helpful?
Anessa Adams
Anessa Adams
1 reviews
17 days ago
5 out of 5 stars

Leak and Lead pipe removal

The crew was incredibly diligent and hardworking. Their main focus was to get the job done right, and they gave it their all from start to finish. I was truly impressed by their dedication—they didn’t even take a lunch break because they were so committed to completing the work. The only downside was the cleanup and that the sewer cap was accidentally left off afterward. Other than that, I really appreciate their effort, professionalism, and strong work ethic.

Helpful?
17 days ago
5 out of 5 stars

Great experience!

The repair person was prompt and friendly. Also very knowledgeable.

Helpful?
17 days ago
5 out of 5 stars

Repair experience

Customer service is responsive and always helpful and understanding. The contractor who responded was on time, skilled and respectful

Helpful?
17 days ago
5 out of 5 stars

The company was very knowledgeable and…

The company was very knowledgeable and kept me updated on the work progress, also gave good advice

Helpful?
19 days ago
4 out of 5 stars

Took three tries to get my issue…

Took three tries to get my issue resolved but Mike finished it.

Helpful?
21 days ago
5 out of 5 stars

The response was quick and my…

The response was quick and my appointment was made for the next day. Technician was pleasant and fixed my issues in less than 20 minutes.

Helpful?
Pati
Pati
1 reviews
21 days ago
5 out of 5 stars

This experience was 5 stars

This experience was 5 stars. The plumber responded quickly, was responsive & respectful, and he completed the job in a timely manner.

Helpful?
Joy Lieber
Joy Lieber
1 reviews
21 days ago
5 out of 5 stars

Always reliable & courteous

Always reliable & courteous. Thanks!

Helpful?
DMD
DMD
1 reviews
21 days ago
5 out of 5 stars

Quick Response

Great customer service. Had the service done in less than 24 hours.

Helpful?
21 days ago
5 out of 5 stars

You can trust an American water resource happy customer.

They satisfy the customer

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About American Water Resources

American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.