Aura Fragrance Reviews

Received a fake hacivat package came damage to the box bottle neck can tell visibly where atomizer was pulled off fragrance smells nothing like the other bottle I have do not buy from aura

BEAWARE! FRAGRANCES ARE FAKE DO NOT BUY FROM THEM I NEED A FULL REFUND!

I've ordered from them about three times and the quality and authenticity of the products is on point. The only downsides would be shipping. I say this because they are based in Houston TX, and I live 5 hours from Houston. Despite the 5 hour distance, it still takes almost a week for my orders to arrive to my house. apart from that that's my experience with them. I have not had the need to contact customer service yet so I can't comment on that aspect yet.

I’ve Bought at least 2000 dollars worth of products in the last year. All authentic, shipping is pretty fast up until recently due to the hurricane which affected houston. I always go to lenox mall and sample which fragrance i want Beforehand and when the Bottle comes in its always the same. obviously Batches have slight mild differences sometimes like we need pre 2016 Bottles of aventus Back. Love aura fragrances.

I believe they sent me a fake of Juliette has a gun perfume. The bottle looked different and it smelled different from when I smelled it in person.

I have been a regular customer of this company. In my current order, I had requested them to hold my order as I needed to consolidate a bigger order. They had done it last time. This time, without even asking me , they canceled the order INSTEAD of explaining to me as to why they are NOT able to hold the order. Now I found the item is out of stock. Also to add to the injury, the reason for cancellation shows FRAUD TRANSACTION. Quite shocking to me! Also they never reply to emails EVEN after many reminders. And they totally lack common sense. Their lousy customer service is spoiling the name of the company.

The hype of this perfume on videos I saw I thought it was legit. Nope.. smells not great. Wasted money

I ordered my boyfriend some cologne for father's day. When it finally arrived 2 weeks later the problem is this... all that was in the box was bubble wrap. No cologne just bubble wrap.

Awful customer service. I purchased a "fake" bottle of Creed that had an undeniable undertone of gasoline I returned the item but had to wait months for a refund. Tried calling but they either put you on an extended hold or just hang up. This should be a supplier of last resort. There are much better online companies to do business with!

I have bought many perfumes from Aurafragrance. Their perfumes are authentic and they offer the cheapest prices.

I ordered a bottle of PDM Layton Exclusif at a low price and received a legitimate product. I was reasonably skeptical (as with most smaller online store fronts) but Aura Fragrance delivered! The order arrived about 4 business days total after ordering with the free shipping option (thanks to USPS as well). Overall a great experience! I will be coming back to check for deals!

May 1, 2024 I purchased JPG Divine which was a new tester so I thought but it had been sprayed. I also purchased JPG La Belle new. However, when I opened it the bottle was defective. I love the JPG silhouette so I returned the defective bottle. There was no packing slip and the only directions on the site were to return to a particular address. Since the bottle was sealed, I am not sure I can hold the company responsible unless they know they are reselling defective products - those that did not pass quality control. I am hoping things work out. If not, then I hope Paypal will be able to help. All the FB groups have applauded this company, but I am questioning their legitimacy. May 23, 2024 Update Despite not having a packing slip, the return was seamless, and the refund was immediate. I am willing to give Aura Fragrance another chance.

The “Initio Atomic Rose” I received was a fake. I sent them pictures with a comparison to the real product, they sent me a shipping label to return it. However, I contacted them a few times after to find out what happened, and if this was just an isolated incident. The last time I was told “barely anyone complained so we’re not going to stop selling it.” I let them know I referred a few people, they said to have them return theirs. Very unfortunate, I loved purchasing from here. BEWARE!

Order received, requested refund after shipped back perfume. No more order from this seller because my transaction is now reported "fraud" if you guys want to continue shop with them, never ever ask for refund.

Don’t buy from them

Edit: After 2.5 months, and after I contacted BBB, I finally received my refund! We ordered cologne and it came fast, but unfortunately we had to process a return. It has been well over month since they have received my product but they have not refunded my money! Customer service responds back they it takes 3-5 to process refunds but we are going on 45 days! I’ll never order from them again!

Just bought a 500 hundred dollar bottle of creed cologne for 80 dollars

Everything out of stock.. Poorly ran on the inventory side.

I bought La vie est Belle'perfume with high expectations, but I was super disappointed when I opened the packaging of the perfume I immediately realized by the color of the fragrance that it was not the original, and when I used it even worse, this company is a fraud because on their website they assure that the perfumes are original, I will never, ever buy from them again.

I ordered the attraction perfume. It was not shipped very fast, but that was not a big problem. They sent me some emails with the tracking information. It arrived today. I ordered 1+1 for free, but 4 bottles arrived! I tried one but it just smells like men perfume.😢😔 I don’t know what to do with it, so does anybody have any tips?