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Awful customer service. I purchased a "fake" bottle of Creed that had an undeniable undertone of gasoline I returned the item but had to wait months for a refund. Tried calling but they either put you on an extended hold or just hang up. This should be a supplier of last resort. There are much better online companies to do business with!
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Awful customer service. Received a pair of defective shoes and 8 days after the returned shoes arrived at Lems, I have not received a refund. After inquiring about my refund, I was told it was processed, two days later I was told Paypal was down, four days later Paypal is still down, and now today I am told Paypal is blocking their account until the tax audit is completed. Customer Service agent Caileigh is the the worst - unprofessional, dishonest and totally disengaged. Avoid this company.