Review summary

Audley Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

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HB
I want to heavily recommend using Audley

I want to heavily recommend using Audley Travel. My step-father and I used their service for a trip to New Zealand and neither of us could commend this company enough. We were connected with a great women, Keila, who was so incredibly insightful and helpful in our planning. It was extremely comforting knowing that our trip was in the hands of someone so bright. Everything worked out perfectly for us. The trip ended up being my favorite trip of my life because of her help. My step-dad texted me a couple of days ago about the trip and he was so grateful. He was still in awe a week after we returned home. Anyways, I loved the trip that Audley gave us and all of the insights that helped us along the way.

J
A bucket list trip to Canada

We contacted Zac last year to enquire about a trip to Canada . We had teams/zoom discussions to share ideas about what we would like to do . Zac listened to us and got it spot on! Zac created our itinerary, which included a detailed step by step guide to where to be when … absolutely brilliant , thank you Zac, everything was just perfect !

J
We have just booked our dream holiday…

We have just booked our dream holiday to visit Alaska, take the Rocky Mountaineer train and do a cruise. Leo has been amazing as a travel advisor and has expert knowledge in this field to guide us and has taken lots of time to tailor our trip to ensure we have the best experience. The itinerary looks incredible ... I felt he genuinely cares in making sure he helps to create our trip of a lifetime! We can't wait to go next year and would highly recommend Audley Travel and Leo for the Canada region.

LG
Let’s get started on trip three…

This is our second time using Audley to help us navigate a wonderful vacation. Last year we enjoyed Canada, this year we tipped our toes into Europe, and headed to Ireland! Lydia was exceptional! We have two older girls and are an active family who loves to enjoy the outside and dine! She helped us balance both of those requests seamlessly. We kayaked by castles, walked the Cliffs of Moher, walked to waterfalls, biked through Dublin, and never stopped smiling at the beauty around us! Once we were ready to relax we had reservations for dinner and each place was unique and delicious! Thank you Lydia for helping to make our dream holiday a reality!

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Showing 891 - 900 of 996 reviews
PH
5 out of 5 stars

Great advice in planning and fantastic support whilst we were away

The service and advice provided by Isabelle and the Audley team during the planning stage of our trip to Tanzania was excellent and they accommodated most of our needs and expectations. We throughly enjoyed our trip and the private activities arranged. The on the grond tour operator, Asilia Africa, were also amazing and the drive Juma, was incredible on many levels Through no fault of our own or Audrey's We missed our connecting flight in Doha & were delayed for 24 hours and during this time Audley provided amazing support and advice on options and although there were no other options but to sit it out and wait for tomorrows flight it was comforting to know Audley were looming out for us.

Date of experience: February 13, 2024

S
4 out of 5 stars

Sophia at Audley organised our South…

Sophia at Audley organised our South Africa trip. well planned trip with good information and quick responses to queriers. One out of 5 hotels was poor, the rest lovely, hence the 4/5 rating.

Date of experience: February 13, 2024

JM
5 out of 5 stars

Vietnam & Cambodia

We opted for a bespoke trip and Christian pulled together a perfect itinerary for us after some lengthy video calls. He was very knowledgeable about the countries / towns we wanted to visit and listened carefully to our requirements. The follow up documentation was excellent and the Audley Travel App was particularly useful. Everything went perfectly to plan. We were met by local guides who knew our itinerary and in fact made additional recommendations. Overall it was a very positive experience and we would recommend Audley. Many thanks to Christian who kept in touch with us throughout.

Date of experience: February 13, 2024

Hc
5 out of 5 stars

Antarctica

Can't fault the service always helpful. After many weeks of on-off discussion Audley approached me with an offer from the tour operator that made my trip feasible. Then took care of all of the additional arrangements eg booking optimal flights, local hotels, hotel-airport transport, private tours and guides, etc. The whole package worked perfectly. Can't ask for more.

Date of experience: February 12, 2024

DB
5 out of 5 stars

Great combination of places to visit…

Great combination of places to visit and superb small hotels or guest houses with really helpful hosts. So much better than big chain hotels.

Date of experience: February 10, 2024

S
5 out of 5 stars

Our First Trip to Thailand

We use Audley for the tailored service and their attention to detail. This is our third trip with Audley and yes, they are more expensive than other travel agents, but the service justifies this. The agents on the ground are so helpful and knowledgeable (and funny) and always go the extra mile to deliver. It’s also reassuring to know that if there is a problem, they will get it sorted. Rob listened to what we hoped to get from our trip, the sort of hotels we favoured and the outings and put together a wonderful itinerary. It really was the best holiday ever. Despite making numerous changes to the itinerary Rob was very responsive and we never felt pressurised and his personal knowledge was brilliant. We have already booked our next holiday with them!

Date of experience: February 9, 2024

MP
5 out of 5 stars

An Australian Adventure

We have just returned from an incredible 6 week adventure around Australia that had been expertly put together for us by Jindy. The difference between Audley Travel and other agents is that they are truly curious about you as a couple and take the time to really understand what's important to you when you visit a new part of the world. Jindy was completely open to feedback on her initial proposal and refined the trip until it was perfect, the out come being an experience that exceeded our expectations. As well as the tours that we booked, the level of supplementary information on each of our various destinations, provided in the trip folder and app, enabled us ensure that we maximised every opportunity to fully explore these cities and regions. The absolute highlight being eight days in Tasmania that we will never forget. We have used Audley before when we went to Canada and will do so again when we start planning our trip to Japan in 2025. We cannot recommend this company more highly and if you're considering travelling to Australia, Jindy Sangha is the ideal person to help you create something memorable.

Date of experience: February 9, 2024

MJ
5 out of 5 stars

South Africa

From making initial contact to chatting at the end of trip Robyn made the whole experience amazing and stress free. She listened to our thoughts and put together an itinerary that worked for us. The safari element was, for me, what I wanted to end the trip doing and my goodness Robyn did not disappoint with the location and accommodation. This was the first time we traveled to South Africa but definitely won’t be the last!

Date of experience: February 8, 2024

MS
5 out of 5 stars

Mark was great to help start planning…

Mark was great to help start planning our trip to London over Christmas break. Unfortunately we had to change our plans due to scheduling but even then he was professional and polite and I would definitely use them again to plan our next trip.

Date of experience: February 7, 2024

TB
5 out of 5 stars

Theresa was absolutely incredible for…

Theresa was absolutely incredible for us. We came to her with an incredibly tight deadline and budget but throughout she did not make us feel like it would be a big ask and made us feel so calm about the process, that we could leave it all with her. She was able to come back with an incredible itinerary for us and throughout her passion for the country came through in every interaction. We constantly felt like she wanted us to see everything that she loved and would go above and beyond to make sure we have a great experience. She's made us feel at ease and looked after throughout, and had always come back very quickly to any questions.

Date of experience: February 7, 2024

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