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Review summary
Audley Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I want to heavily recommend using Audley Travel. My step-father and I used their service for a trip to New Zealand and neither of us could commend this company enough. We were connected with a great women, Keila, who was so incredibly insightful and helpful in our planning. It was extremely comforting knowing that our trip was in the hands of someone so bright. Everything worked out perfectly for us. The trip ended up being my favorite trip of my life because of her help. My step-dad texted me a couple of days ago about the trip and he was so grateful. He was still in awe a week after we returned home. Anyways, I loved the trip that Audley gave us and all of the insights that helped us along the way.
We contacted Zac last year to enquire about a trip to Canada . We had teams/zoom discussions to share ideas about what we would like to do . Zac listened to us and got it spot on! Zac created our itinerary, which included a detailed step by step guide to where to be when … absolutely brilliant , thank you Zac, everything was just perfect !
We have just booked our dream holiday to visit Alaska, take the Rocky Mountaineer train and do a cruise. Leo has been amazing as a travel advisor and has expert knowledge in this field to guide us and has taken lots of time to tailor our trip to ensure we have the best experience. The itinerary looks incredible ... I felt he genuinely cares in making sure he helps to create our trip of a lifetime! We can't wait to go next year and would highly recommend Audley Travel and Leo for the Canada region.
This is our second time using Audley to help us navigate a wonderful vacation. Last year we enjoyed Canada, this year we tipped our toes into Europe, and headed to Ireland! Lydia was exceptional! We have two older girls and are an active family who loves to enjoy the outside and dine! She helped us balance both of those requests seamlessly. We kayaked by castles, walked the Cliffs of Moher, walked to waterfalls, biked through Dublin, and never stopped smiling at the beauty around us! Once we were ready to relax we had reservations for dinner and each place was unique and delicious! Thank you Lydia for helping to make our dream holiday a reality!
Another wonderful trip organised by the team at Audley Travel. This time we arranged a holiday to South Africa. Robyn Hutchons was our advisor and her personal experience and knowledge was invaluable in planning the holiday. The local ground agents in South Africa were extremely helpful in resolving some car hire problems. All in all, I have no hesitation in recommending Audley and we will certainly be using them again for our holidays.
We planned our honeymoon to Borneo with Audley and I can’t imagine a better experience. Everything went smoothly, we felt well looked after from trip booking and preparation to execution and check-ins after the trip. The customer journey is full of loving touches with my favourite being a little box appealing to the senses to build excitement for the trip. The guides and staff in Borneo were all helpful, experienced and friendly. We loved all the pre-booked excursions and activities. Our accommodation was described as „simple“ but we were very happy with them. I really didn’t want the trip to end!
An enjoyable experience from start to finish on our trip to South Africa.Organised by Audley and Ben we were well looked after and had no problems or issues. Every detail was covered. Well done and thank you
The Best Travel Planning Experience I’ve Ever Had – Huge Thanks to Olivia Watson
I cannot speak highly enough of my experience planning a trip with Audley – especially thanks to Olivia. From the very first conversation, she was incredibly responsive and committed, somehow managing to help me plan a complex, customised itinerary in under a week. She even worked on a Sunday to help make it happen!
Olivia is not only warm and friendly, but also impressively experienced in the region. She really listened to what I wanted out of the trip – I’ll be there longer than usual and had some specific hiking goals – and she was open, flexible, and collaborative as we shaped a route that was completely tailored to me.
She also gave me clear, transparent options when it came to cost and logistics, which made every decision feel informed and pressure-free. I really appreciated how she aligned her suggestions with my priorities, rather than just handing me a standard package.
Communication was a breeze – whether by email or phone, she was always reachable and helpful. The documentation I’ve received is super clear and well-organized, and I’ve already had quick responses from Audley’s in-country team, which gives me even more confidence.
Most importantly, Olivia made me feel completely reassured and taken care of. I’ve planned a lot of travel over the years, but this is far and away the best planning experience I’ve ever had. I’m beyond excited for the trip, and I know it’s going to be something special – all thanks to her and the Audley team!
This was an extremely well organised and planned trip to Singapore and Borneo which met all our expectations. David Walters, our Audley specialist, demonstrated detailed knowledge of the locations being visited and was able to match this exactly with our requirements for the trip. He also stayed in touch and was able to deal with any issues that arose during the trip. Excellent job.
Amy did a brilliant job with our New Zealand trip. Catering for a Mum and 23 year old son combo was not an easy ask, but she hit the perfect note of relaxation and adventure.Ease of travel, accommodation, activities -Amy surpassed our expectations It’s given us memories we will treasure forever.
We have just returned from memphis. Carl was our advisor. He went above and beyond, before, during and after our trip.
I have adhd and Carl was amazing explaining everything. He was very patient with my non stop questions. He was amazing basically. I didn't know there were companies who helped and supported you so much. It gave a sense of safety whilst there. Yes we had a few minor blips ( not Audley fault) but Carl was amazing. I would definitely recommend audley
We have just returned from a fantastic journey through New Zealand. Audley (and especially Amy Waters) understood exactly what we were looking for and what we wanted to see.
The holiday was tailor made for our requirements and a couple of hiccups (outside of ours and Audleys control) were dealt with swiftly and without any kind of stress.
I would not hesitate to recommend Audley.
Thanks to Audley & Emily (our personal travel agent) we had a trip of a lifetime to NZ & Aust. We went with Audley because of several reasons: from the first conversation, our agent began a relationship with us before even planning our trip; our agent had experienced the area we were traveling to; we had total access with our Agent or a QUICK phone # if we ever needed something before & during our trip within minutes; I loved the informative notebook with every detail of our trip-this became our mind throughout our trip; I love the trip app that showed each days events & I enjoyed downloading pictures each day. I could go on & on. Everywhere Emily planned for us was right on. Audley is a class act from day one. We would not hesitate to take another trip with Audley!!!
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